Inside Sales Assistant

Gradall•New Philadelphia, OH

17h•Onsite

About The Position

The Inside Sales Assistant provides critical administrative and customer service support to the inside sales team, helping to facilitate smooth communication with dealer partners and customers for both the Excavator and Vacall product lines. This position helps manage contracts held by both product lines, and performs data entry, order tracking, quote preparation, customer follow-up and maintains sales-related documentation. The Inside Sales Assistant plays a key role in ensuring timely, accurate and professional service to internal and external stakeholders.

Requirements

Basic understanding of sales processes, order entry, and customer service principles.
Knowledge of principles and methods for bidding, reviewing technical specifications, pricing, reporting, and maintaining sales contracts.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM and ERP systems.
Strong attention to detail, time management, organizational and record keeping skills.
Ability to communicate effectively with employees at all levels of the organization as well as customers, dealers, vendors, community members and other stakeholders. Clear and professional verbal and written communication skills.
Positive, team-oriented attitude with a willingness to learn and grow.
Strong customer service skills.
Self-directed and motivated to help improve processes and programs they help manage.
Knowledge of Gradall product lines, product features, and sales and marketing strategies
Minimum High School Diploma or GED.
1-2 years of experience in customer service, sales support, or administrative roles, ideally in a manufacturing or industrial environment.

Nice To Haves

Associate degree or coursework in business, sales, or marketing preferred.
Bachelor’s degree in business, marketing or related field a plus.
Equivalent combination of education and experience.

Responsibilities

Assist with preparation and distribution of sales quotes, proposals, and product information to dealers and customers.
Helps with activities related to direct bid contracts including but not limited to reviewing specifications, completing, and submitting bids, reporting, and managing fee payments.
Manages and organizes sales forecasts from the Sales Managers.
Creates and maintains individual machine files.
Enter customer orders, quotes, and updates into the CRM and ERP/order entry systems accurately and promptly. Helps to manage and control the quoting system under the guidance of the Inside Sales Manager. Review and approve/decline requests for custom options, if approved work with Inside Sales Manager to establish pricing.
Maintain and organize digital and physical sales records, including customer profiles, product specs, pricing sheets, and correspondence.
Respond to basic customer and dealer inquiries by phone and email regarding order status, product availability, and general sales support.
Route more complex issues or questions to the Inside Sales Manager.
Monitor order processing and shipping schedules to ensure timely delivery of equipment and materials.
Works with cross-functional team members as needed to coordinate accurate and complete bid or to facilitate order fulfillment
Communicate with logistics and production teams to obtain delivery timelines and updates.
Collects and reports information for industry and government reporting, as directed.
Generate and distribute basic sales reports and tracking spreadsheets as requested.
Support sales team members with administrative tasks including scheduling meetings, preparing presentations, and coordinating dealer outreach.
Assist with the preparation of trade show materials, dealer packets, and promotional items as needed.
Ensure that all customer and dealer documentation comply with company policies, pricing guidelines, and terms of sales.
Help maintain updated product literature and sales tools for the inside and outside sales teams.
Other duties as assigned.