Inside Sales Agent (Call Center)

A Family of Brands • Bedford Heights, OH

5d • Onsite

About The Position

The Bath Authority, a subsidiary of Great Day Improvements, is seeking a Call Center Agent to join their inside sales and customer experience team. This role involves managing inbound and outbound calls from customers across the U.S. to support their home improvement products and brands. The ideal candidate is customer-focused, driven, thrives in a fast-paced, performance-oriented environment, and can achieve sales and service goals. This position is suitable for individuals with proven call center experience looking to develop their skills and contribute to a collaborative team.

Requirements

• 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
• Basic to intermediate proficiency with CRM systems.
• Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
• Comfortable working toward sales goals in a performance-driven environment.
• Good organizational skills, with the ability to multi-task and manage time effectively.
• Dependable and punctual, with a strong commitment to delivering an excellent customer experience.

Nice To Haves

• Experience in Home Improvement Call Center
• Inside Sales
• Home Services
• Rehash / Confirmation Specialist
• Telemarketing Home Improvement
• Customer Care
• Dispatch / Scheduling
• Outbound Sales Remodeling
• Appointment Setter Home Services
• Call Center Agent
• Customer Service Representative
• Customer Care Specialist
• Customer Experience Agent
• Inside Sales Representative
• Inside Sales Agent
• Telemarketer / Telemarketing
• Phone Sales Representative
• Outbound Sales Agent
• Inbound Sales Agent
• Appointment Setter
• Lead Qualifier
• Sales Support Specialist
• Dispatcher
• Confirmer
• Rehash Specialist

Responsibilities

• Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
• Promote all products and services, identifying opportunities for upselling and cross-selling where appropriate.
• Achieve individual sales and customer experience performance targets, contributing to overall team success.
• Accurately update and maintain customer records within CRM platforms for timely follow-up and documentation.
• Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
• Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
• Develop product knowledge across all brand offerings to confidently answer questions and provide tailored recommendations.
• Work flexible shifts, including evenings and weekends, based on business needs.

Benefits

• Competitive base pay + performance-based incentives
• Comprehensive paid training to build product and sales expertise
• Opportunities for career growth within the Great Day Improvements family of brands
• A supportive, collaborative work culture that values customer experience and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed