Inside Sales Agent - Home Warranty - Henderson, NV

Fidelity National Financial•Henderson, NV

2d•Onsite

About The Position

Fidelity National Home Warranty’s Inside Sales division is seeking a high-energy Inside Sales Agent to join our industry-leading B2C sales team. In this role, the agent connects with homeowners to renew and enhance protection for one of their most valuable assets their home. Successful candidates demonstrate professionalism, persistence, and strong active listening skills. Displays ability to empathize, confidently handle objections close renewals, and uphold our reputation for excellence. This role is ideal for a self-motivated sales professional who thrives in a performance-driven environment, consistently exceeds targets, and effectively converts inbound and outbound customer interactions into successful renewals.

Requirements

Highschool Diploma or GED preferred
2+ years of phone sales experience in a call center environment, including a proven track record of meeting sales goal
Experience educating and selling the value services and/or memberships
Coachable and willing to receive and apply feedback
Strong listening and follow-up skills
Knowledge in CRM / lead management programs / systems
Ability to navigate the Microsoft suite, computer skills and web navigation
Willingness to overcome customer objections and first call close
Must be highly collaborative and a self-starter
Skilled at multitasking
Ability to work flexible schedules, including some evenings and weekends

Nice To Haves

Bilingual (Spanish) a plus

Responsibilities

Achieve established monthly performance goals including sales, conversion rates and upsell metrics
Meet daily activity targets. Including a minimum of 120+ outbound dials per day, required contact and close rates
Work assigned leads of existing customers approaching the expiration of their home warranty plan to secure renewal for another term
Identify and recommend right-size to improve customer experience
Provide timely, relevant, and effective call documentation and follow-up
Handle every customer interaction with empathy and professionalism to ensure the optimal customer experience
Follow the established sales process, scripts and compliance requirement
Uphold FNHW’s highest quality standards, guidelines, policies and procedures at all times