Inside Sales Administrator

Sea Bags•Portland, ME

23h•Onsite

About The Position

Sea Bags, the original maker of one-of-a-kind totes, handbags, and accessories crafted in the USA from recycled sailboat sails, is looking for a Full-Time Inside Sales Administrator to support our B2B Sales Team and help drive customer success through strong administrative, operational, and service-focused execution. This role is a key customer-facing, desk-level position that supports wholesale and B2B sales growth by managing orders, customer communications, reporting, and sales workflow coordination. The Inside Sales Administrator helps ensure that our business customers experience the same quality and care that defines the Sea Bags brand. If you enjoy working directly with customers, solving problems, staying organized, and contributing to a team-driven sales environment, this is your opportunity to help steer the next phase of Sea Bags’ growth.

Requirements

Strong desire to interact with customers both in a desk-based and customer-facing capacity.
Exceptional customer service skills and a commitment to representing the Sea Bags brand professionally.
Team-oriented mindset with the flexibility to support evolving business needs.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Process-minded thinker who can work independently while collaborating effectively with others.
Ability to understand instructions clearly and communicate information both verbally and in writing.
Positive, energetic, and solution-oriented professional demeanor.
Proficiency in Microsoft Office, with advanced skill in Excel.

Nice To Haves

Bachelor’s degree or equivalent professional experience.
Experience in customer service, inside sales, or customer sales operations.
NetSuite proficiency
Adobe Suite experience
Demonstrated experience with inside sales

Responsibilities

Enter, distribute, and monitor B2B sales orders across Sea Bags to ensure accuracy and timely processing.
Manage customer activity within FAIRE, including orders, messages, product updates, and email communications with the goal of supporting top shop performance.
Monitor and respond to wholesale and B2B customer inboxes, ensuring professional and timely customer service.
Answer and route inbound B2B phone inquiries to the appropriate sales representatives.
Support revenue generation by assisting with customer inquiries, literature and resource requests, and product information.
Track and maintain accurate weekly pipeline reporting from B2B Sales Representatives.
Prepare and distribute formal quotes for field sales accounts.
Coordinate custom catalog requests and follow up with internal sales partners.
Support cross-functional teams including Finance, Operations, Production, Design, Development, Fulfillment, Shipping, and Marketing.
Assist with trade show operations and administrative support as needed.
Generate and distribute reports in support of sales performance monitoring and business insights.
Monitor daily sales activity, order status, and ship dates, including coordination of photo requests with Production.
Participate in team meetings, strategy sessions, and bulk email cadence planning.
Maintain and communicate “Bag the Bonus” program status updates to store associates.
Support retail stores by ensuring access to B2B tools, literature, and resources.
Provide backup operational and customer support for Field Sales Representatives.
Complete special projects as assigned by the Director.
Maintain strong product knowledge across the Sea Bags product line.
Identify and recommend process improvements to enhance B2B operational efficiency and customer experience.