Inside Sales Representative (Mitsubishi Chemical Advanced Materials)

Mitsubishi Chemical Group•Reading, PA

6d•$48,000 - $58,000•Hybrid

About The Position

We are seeking an Inside Sales Account Representative to drive operational excellence in managing key accounts. This role is responsible for driving revenue, ensuring customer satisfaction, and supporting cross-functional collaboration with key account and sales teams.

Requirements

Bachelor’s or associate degree in business, management, or a related field with 2 years’ experience in customer service and/or sales; or a high school diploma with 5 years’ experience in customer service and/or sales.
Strong understanding of customer service principles, practices, and technologies.
Excellent communication skills and ability to troubleshoot customer and order issues effectively.
Competency with CRM and digital sales platforms.
Quick learner able to adapt to new products, industries, and customer needs.
Strong organizational and time-management skills for managing multiple priorities.
Effective presentation and interpersonal skills with diverse audiences, including technical and purchasing staff.
Critical thinker and problem solver with a customer-focused approach.

Nice To Haves

Experience in the chemical or manufacturing industry, a plus.

Responsibilities

Monitor target key performance indicators (KPIs) to measure effectiveness and performance.
Serve as the commercial point of contact for assigned accounts, manage quotes, and ensure accurate pricing documentation.
Build strong relationships with branch and purchasing teams to deliver best-in-class service.
Promote continuous improvement, uphold safety standards, and complete required safety training.
Handle escalations, manage sales revenue, and oversee annual order entry across multiple U.S. locations.
Collect and analyze service data to improve performance.
Utilize ERP system, and Microsoft Office for order management and reporting.
Other duties as assigned.