Inside Sales Account Representative - SLED
About The Position
We are seeking a detail-oriented Inside Sales Account Representative - SLED to align Tier I and Tier II technology vendors with customer needs. This role requires daily proficiency in Excel to support accurate product information, pricing, data entry, and purchase order management. You will provide quotes for public-sector clients, maintain organized customer records, participate in vendor training, and deliver prompt, professional service that strengthens customer relationships. Collaboration with customers, warehouse teams, service staff, and manufacturer technical support is essential to ensuring seamless delivery of products and services. This position is based onsite in our Ashburn, VA office. Only local applicants will be considered.
Requirements
- 1-3 years of Inside Sales or Account Management experience in the SLED VAR industry
- Bachelor's degree in Business or related field (or equivalent work experience)
- Strong written and verbal communication skills
- Proactive problem-solver with the ability to work independently
- Highly organized with excellent attention to detail
- Able to prioritize tasks and perform well under pressure
- Proficiency in Microsoft Excel and the full Microsoft Office Suite
Responsibilities
- Identify and align Tier I and Tier II vendors and services with customer requirements, including Cisco, HPE, HP, Palo Alto, Crestron, Extron, DELL/EMC, and Microsoft
- Provide accurate, timely product information, pricing, credit terms, and applicable rates to both existing and prospective clients
- Efficiently manage multiple purchase orders simultaneously, ensuring accurate data entry and updates within the company's sales communication software
- Quote and sell our vendors' products and professional services to state and local agencies, school districts, and higher education institutions
- Actively participate in vendor product training sessions and meetings to stay informed on the latest offerings and industry developments
- Maintain precise and comprehensive records of customer inquiries, concerns, feedback, and complaints within the designated tracking system
- Build and maintain strong customer relationships by providing prompt, courteous, and professional service.
- Collaborate effectively with customers, warehouse operations, service teams, and manufacturer technical support to ensure seamless service delivery
- Manage personal workflow efficiently, proactively resolving issues and seeking guidance from supervisors when necessary
- Perform additional duties and responsibilities as assigned to support team and organizational goals
Benefits
- 401(k) plan with a 3% company match
- medical insurance
- dental insurance
- vision insurance
- life insurance
- short-term and long-term disability insurance
- paid time off (PTO)
- 9.5 company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
