Inside Sales Account Manager

Motorola Solutions•Linthicum, MD

3d•$50,000 - $60,000

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. The Account Manager is a part of the Motorola Solutions Federal Go-To-Market Sales Organization. The Inside Sales Account Manager is responsible for directly selling Motorola Solutions products and services through achievement of opportunity-based sales quotas for a pre-established set of accounts designated by Field Sales Management. The Inside Sales Account Manager is held accountable for reaching business targets associated with phone-based selling and other revenue generating activities (outbound calling, lead generation & follow-up, call campaigns on promotion launches, prospecting, email campaigns, etc). This individual is responsible for establishing a strong rapport and relationship with both existing and potential customers. Concurrently, the Inside Sales Account Manager is responsible for indirectly impacting sales growth by providing comprehensive sales support that enables our direct sales teams and partners to sell more, save time and focus on driving new opportunities. Each Inside Sales Account Manager is assigned to support specific Direct Account Managers and will be held accountable and incentivized for the team achievement of specific business targets and results. By providing a comprehensive sales support infrastructure, the Inside Sales Account Manager accelerates the throughput of business and extends the reach of the Field teams they serve.

Requirements

Bachelor's Degree
Excellent analytical, verbal, and written communication skills along with a high level of diplomacy, discretion, and problem-solving ability
Will interact daily with various levels of management
Project management and organizational skills and the ability to manage multiple priorities in a complex, fast-paced environment
Knowledge of key systems (Oracle, Sales Force, Google Suite) and North America Sales & Business Operations work tools
Exceptional presentation skills
Proficient computer skills with emphasis on Windows-based applications
Experience using problem identification and objection resolution skills
Must be a U.S. citizen with ability to obtain a necessary security clearance as required by government contract
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Responsibilities

Penetrate targeted accounts and radiate sales from within assigned customer base
Meet and exceed quota
Execute a wide variety of phone-based revenue generating opportunities: lead generation/outbound calling, identify and act on up-sell/cross-sell opportunities, drive promotion awareness, opportunity management, emphasize product/service features and benefits, quote generation, etc.
Establish trust and build strong business relationships with assigned field team being served
Partner with Direct Account Managers to determine appropriate strategic sales approach
Be viewed as strategic partner and extended team member
Trusted partner and valued resource for all support needs and business activities for assigned sales team and partner community; Examples include: quote generation and comprehensive end-to-end “request for quote” process management, expedite access to marketing materials and product information, deliver product and pricing comparison matrices to accelerate customer decision making, maintain and manage in-field customer-specific pricing contract data and reporting requirements, manage and resolve a wide variety of product configuration & pricing issues, etc.
Customer and Partner view: serve as extended sales team member
Direct customer interface and will act and respond to customer and partner issues on behalf of sales as appropriate
Coordinate multiple internal resources and teams to solve customer and partner specific issues/problems
Take a total North America approach and view and funnel field-facing issues and challenges to the greater organization for action
Attend customer-specific meetings, conferences ,and technology forums as directed by the sales team
Learn and understand the assigned territory processes, to include but not limited to, Purchase Ordering Processes, Request for Proposals (RFP), Request for Quotations (RFQ), and/or procurement path
Provide daily coaching and consultation to the Field and Partner community on business and operational processes
Extended team member and attends all regional/territory meetings as appropriate