Inside Sales Account Manager-Municipal Aftermarket Parts & Services

Trojan Technologies•Guelph, ON

4d•$60,000 - $75,000•Hybrid

About The Position

The Inside Sales Account Manager is responsible for directly selling parts and services to municipal water and wastewater treatment plants within the Mountain West region of the US. This role involves managing customer relationships throughout the lifecycle of UV systems, from introducing new customers to consumables to ongoing services and upgrades. The position requires outbound customer calls and tracking, with occasional travel. This is a hybrid role based at the head office in London, Ontario, Canada, with a minimum of three days in the office and two days at home. The role is part of the Municipal Aftermarket Parts & Services team.

Requirements

Post-secondary education with a minimum of 3 years of experience in inside sales, customer service, or sales negotiation.
Proven track record of selling products and services through inbound and outbound customer calls, consistently meeting or exceeding sales goals.
Strong communication and relationship-building skills, with the ability to work effectively with customers and cross-functional partners.
Experience using CRM and ERP systems (Salesforce preferred), with strong proficiency in Microsoft Office applications.
Ability to prioritize and organize work effectively in a fast-paced environment, applying sound judgment and problem-solving skills.
Post-secondary education.
At least three years of customer experience in sales and negotiation.
A proven track record of selling products & services through incoming calls.
At least 2 years of achieving/exceeding company sales goals.
Can travel within the region (2 to 3 times per year).
Value Selling and negotiation.
Terms and conditions, contractual management.
Ability to organize and prioritize under pressure in a very fast-paced environment.
Strong analytical skills to review and use technical and historical data.
Ability to effectively problem-solve and deal with ambiguity.
Able to make and follow through on difficult decisions.
Excellent written and verbal communication skills.
Ability to interact easily and professionally with customers and cross-functional partners.
Knowledge of ERP (Baan and LN), CRM (Salesforce.com)
Advanced skills in Microsoft Office applications required.

Responsibilities

Generate and qualify leads and achieve/exceed Sales and service targets on existing accounts through customer engagement, Value Selling, and Funnel Management.
Participate in formal proposals, invitations to bid, supply contracts and manage/support contractual obligations.
Qualify target customers for Service Level Agreements (SLAs) and Software-connected opportunities (Stream).
Work collaboratively with your regional account manager in the Southcentral Territory to support transactional sales, manage the territory email/call inbox, produce quotes, and collaborate on a shared purpose.
Foster partnerships with our customers, expand customer knowledge, build awareness, and facilitate solutions.
Build curiosity and create the best customer experience period.
Respond to customer inquiries through the territory shared mailbox.
Prepare accurate, timely quotes and process purchase orders following established procedures.
Conduct proactive outbound customer calls to maintain relationships and identify needs.
Track opportunities and customer activities in Salesforce with a high level of accuracy.
Make proactive sales calls to engage customers.
Understand how your assigned duties relate to the broader regional strategy and how your work integrates with the Regional Account Manager (RAM) and other partners.
Recognize and resolve common customer issues using established procedures.
Apply judgment to determine when escalation is required.
Manage your own workload and ensure timely completion of tasks with minimal rework.
Support service delivery by following standardized processes and ensuring accuracy in all customer-facing interactions.
Contribute to team performance through reliable execution and attention to detail.
Work closely with your RAM and internal partners to support customer needs and coordinate solutions.
Share information and updates clearly using strong communication skills.