Inside Project Manager

SERVPRO of Wolfe Restoration, Inc.•Troy, IL

About The Position

The Inside Project Manager (IPM) is responsible for controlling communication, documentation, and financial coordination for all assigned projects. The IPM ensures that each project is properly set up, consistently updated, and professionally communicated so that Project Managers, Estimators, Operations, Accounting, and Business Development can perform efficiently.

Requirements

2+ years of experience in insurance, restoration, reconstruction, or related construction industry
Working knowledge of insurance claims process, supplements, and adjuster communication preferred
Proficiency in CRM/project management software (SM8 experience a plus)
Ability to manage multiple projects simultaneously and meet deadlines
Strong administrative and project coordination experience in a fast-paced environment
Excellent written and verbal communication skills with a customer-service mindset
High school diploma/GED required, Associate's degree preferred

Nice To Haves

Working knowledge of insurance claims process, supplements, and adjuster communication preferred
Proficiency in CRM/project management software (SM8 experience a plus)
Associate's degree preferred

Responsibilities

Prepare and document projects thoroughly prior to production launch
Maintain accurate, real-time project tracking in SM8
Serve as the primary communication liaison for clients, project managers, and referral partners
Provide administrative support to Project Managers while preserving field ownership
Coordinate contracts, documentation, inspections, scheduling, materials, and change orders
Proactively manage financial documentation and partner with Accounts Receivable to protect cash flow
Deliver consistent client updates to drive satisfaction, retention, and referrals
Oversee project closeout, including final inspections, Certificate of Satisfaction, and payment collection