Inside Partner Success Associate (Remote)
TheGuarantors
•$60,000 - $70,000•Remote
About The Position
We’re looking for a candidate with experience in customer service and training programs to help support our growing multifamily business. This role is an early career opportunity that bridges internal execution and light partner interaction, with a focus on servicing inbound tickets and general product training needs. This role is fully remote but preference will be given to those who are based in PST or EST. High-performing individuals will be given the opportunity to ramp onto an Outbound Partner Success role.
Requirements
- 1-2 years of customer service experience in a structured, fast-paced environment
- Excellent organizational, interpersonal, quantitative, writing and communication skills; able to interface with leasing teams
- Understanding of multifamily renting and leasing flows
- Google Suite/Microsoft Office proficient
- Experience with Zendesk or other ticketing systems
- Organized and detail-oriented
- Takes CRM diligence seriously and keeps timely records of all activity
- Comfortable working in a start-up environment and understands how to navigate regular program changes
- Can communicate the new value derived from program changes to clients
- Interested in providing a seamless client experience
Responsibilities
- Provide administrative and operational support to Outbound Partner Success roles to ensure clients receive timely and consistent service
- Address internal cross-functional tickets within established SLAs and with proper documentation
- Escalate complex or high-risk situations to the correct Outbound Partner Success role with clear context and recommendations on next steps
- Hold group “office hour” retrainings with leasing teams
- Support in the coordination of scheduling onboarding and other partner meetings
- Maintain accurate records within HubSpot
- Conduct special audits on contacts and other HubSpot objects upon request
Benefits
- Opportunities to make an impact within a fast growing company
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- 401(k)
- Generous PTO and paid holidays
- In-office lunch Perk
- Flexible working hours
- Paid parental leave
- Company sponsored short and long term disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
