Inside Part Sales Advisor - Utilities

Ring Power•Temple, TX

4d•Onsite

About The Position

This role is responsible for maintaining company standards in housekeeping and contamination control, greeting customers promptly and professionally, and ensuring order accuracy with appropriate customer signatures. The position supports key business initiatives such as freight recovery, service charge reduction, returns, and collections. The advisor will assist customers in a consultative manner to provide the best solution, determining urgency and capturing pertinent data. They must be knowledgeable on CAT and other Prime Product lines, stay current on all informational resources and training, and maintain clear communication with customers regarding order processing, tracking, and completion. Additionally, the role involves relaying pertinent customer information to management that could impact the "Trusted Partner" relationship and performing other duties as assigned.

Requirements

High School diploma or GED
1-2 years of experience
Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Able to easily and effectively comprehend, speak and write in the English language
Basic phone and email knowledge and etiquette
Warehouse operations experience
Job requirements change requiring re-training to stay current every 1-2 years.
Job requires complex problem solving skills in a dynamic environment.
Independent research and analysis are routinely required to develop appropriate solutions.
Awareness and intervention is expected to prevent problems from occurring.
Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
Job is regularly monitored to determine outcomes.
Assignments allow some discretion in decision making and setting priorities within well-established parameters.
Constant exposure to stress load (more than 80% of the time).
Job frequently involves changes in priorities, complexity and/or quantity of work.
Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).

Nice To Haves

Not Required but Highly Desired Criteria

Responsibilities

Maintains company standards in housekeeping and contamination control.
Greets customer promptly and professionally.
Identifies order accuracy and captures appropriate customer signatures upon receipt.
Supports key business initiatives such as freight recovery, service charge reduction, returns and collections.
Assist customer in a consultative manner to provide best solution while determining urgency, including "Need by Date" and accurately capturing pertinent data (call log).
Knowledgeable on CAT and other Prime Product lines.
Stays current on all informational resources and training curriculum.
Clear communication with customer on processing, tracking and completion of orders.
Relays pertinent customer information to management that could impact "Trusted Partner" relationship.
Performs other duties as assigned.