Inside HVAC Technical Consultant
About The Position
Lennox National Account Services (NAS), wholly owned by Lennox International, is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. NAS is expanding and seeking individuals who want to grow and learn. This role provides basic technical troubleshooting assistance to internal service technicians and other field personnel to resolve technical system issues. Duties include providing basic remote troubleshooting and installation assistance of HVAC/R equipment, troubleshooting issues with circuits, components, and controls, providing technical documentation, guiding callers to appropriate field personnel if needed, and documenting call information into a call-tracking database.
Requirements
- High school diploma or an equivalent combination of education and experience.
- 5+ years’ experience in installation and service of HVAC equipment
- Strong verbal and written communication skills
- Analytical ability and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Word, Excel, data entry
- Must be able to prioritize work, work on multiple tasks and maintain organization
- Must be self-directed, excellent customer service skills.
Responsibilities
- Provides basic remote troubleshooting and installation assistance of HVAC/R equipment.
- Troubleshoots issues with circuits, components and controls to guide caller to the appropriate resolution.
- Provides technical documentation to internal service technicians and other personnel.
- Guides caller to the appropriate field personnel if first-hand attention is required.
- Documents call information into the call-tracking database in the event additional follow-up is required.
Benefits
- Competitive Pay with weekly payroll
- Overtime available to increase earnings potential.
- Company paid vacation, personal days & holidays.
- Company vehicle, phone, PPE and uniforms provided.
- Ongoing Training and Development
- matching 401(k)
- comprehensive health and wellness
- perks and discounts
- pet insurance
- free subscriptions
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
