Inside Customer Service Rep/Data Entry Clerk

AGM Container Controls, Inc.•Tucson, AZ

10d•Onsite

About The Position

AGM is seeking a dynamic Inside Customer Service Representative to play a pivotal role in ensuring our customers' needs are met with professionalism and precision. In this role, you'll be at the forefront of our customer interactions, collaborating closely with various departments to provide top-notch service and solutions. Visit www.agmcontainer.com to learn about our products and services!

Requirements

Display strong analytical skills to efficiently address customer inquiries and provide optimal solutions.
Thrive in a collaborative environment, contributing positively to team dynamics and motivation.
Exhibit exceptional interpersonal and communication skills, adapting your approach as needed.
Possess the ability to switch focus quickly while maintaining efficiency and accuracy.
Showcase computer literacy, solid typing skills, and an aptitude for navigating digital tools.
Must have at least a High School Diploma or General Education Degree (G.E.D.) from an accredited institution.
Two or more years of relevant experience and/or training in client management, customer relations, and data entry is required.
Must have excellent fluency in written and spoken English.
Be proficient in reading and interpreting customer requests, catalogs, and documents.
Skilled in writing routine reports, emails, and memos.
Capable of effective verbal communication with customers and colleagues.
Able to calculate figures and amounts such as discounts, interest, commissions, and percentages.
Comfortable with regular talking and hearing.
Capable of standing, walking, sitting, reaching, and occasionally stooping or kneeling.
Able to lift and move up to 25 pounds occasionally.
Possess specific vision abilities, including close and distance vision, color vision, peripheral vision, and depth perception.
Any job offer is contingent on the candidate successfully passing a drug and nicotine screening.
Job offers are contingent upon the candidate successfully clearing a comprehensive background check.
This position requires U.S. Citizenship, U.S. Permanent Residency, or status as a U.S. Person as defined by 8 U.S.C. 1324b(a)(3)).

Nice To Haves

An Associate's degree (A. A./A.S.) from a two-year college is preferred, or an equivalent combination of education and experience.

Responsibilities

Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs.
Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation.
Effectively communicate pricing, lead times, and product information to both new and existing customers.
Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships.
Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication.
Champion continuous improvement by suggesting enhancements to office procedures and departmental performance.

Benefits

Health, dental, and vision insurance for you and your family.
Life insurance for you, your spouse, and your child(ren).
Defined Benefit Pension Plan – a retirement plan you can grow with!
Employee Stock Ownership Plan (ESOP) – become an AGM employee-owner and share in the benefits.
Paid Time Off.
Generous Employee Referral Bonus Program.
Tuition Reimbursement of up to $5,250 per year – go back to school on us!
Performance review after 90 days of employment with up to a 5% wage increase!
Wage increases based on performance and completion of higher education, given every six months.
Quarterly and annual profit-sharing bonuses!
Monthly work anniversary recognition, spirit, and pastry days – and an annual company picnic.
Summer employment opportunities for family members who are students!