Inside Counter Sales

Builders FirstSource•Butte, MT

4d•Hybrid

About The Position

Builders FirstSource is seeking an Inside Counter Sales representative to join their team. This role involves representing the company during the sales process by understanding customer product needs and design specifications, acting as a liaison between various departments and the customer, and responding to customer inquiries. The position also requires initiating calls to generate sales, actively developing product and industry knowledge, and providing technical assistance. Responsibilities include performing material take-offs, analyzing and sizing lumber products, coordinating special product purchases and deliveries, and managing customer orders and invoices. The role also involves maintaining stock levels, operating the cash register, researching credits and returns, and collaborating with outside sales representatives. Safety procedures and practices are to be understood and observed.

Requirements

Minimum education required: High School Diploma
Minimum experience required: 1-2 years in building material industry with extensive knowledge of product and application.

Responsibilities

Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
Provides accurate and complete material take offs of single/multiple family home projects.
Provides technical assistance to drafting and engineering as required.
Analyze and size various lumber products using appropriate software.
Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
Codes and inputs customer orders, pricing information and additional data into the computer system.
Creates accurate and complete invoices, work orders, and sales tickets.
Maintains stock levels on the sales floor and in the stockroom.
Operates and balances cash register daily.
Research credits, returns, and late payments as needed.
Works with outside sales representatives to ensure customer satisfaction.
Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.