Inside Counter Sales Representative

Wurth Wood Group•North Charleston, SC

1d•$55,000 - $60,000•Onsite

About The Position

The Inside Counter Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based largely on the branch “walk-in” business. Conducts sales from inside the office via telephone calls, and other forms of digital communication, with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Excellent social skills allow the fostering of strong relationships. The Inside Counter Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes to better communicate with the customer. The Inside Counter Sales Representative will also work with vendors and product specialists in your territory to provide value-added support to customers and to properly merchandise the branch store. Stay current with promotional events, new products and promotional collateral.

Requirements

A high school diploma or GED is required.
Sales/Customer Service experience
Solid communication and interpersonal skills
Self-starter.
Detail-oriented.
Excellent understanding of sales principles and customer service
Knowledge of customer and market dynamics and trends
Ability to read, write, and effectively communicate with customers, peers, and management
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding customer service
Ability to think outside the box
Adherence to the Employee Handbook and Code of Conduct
2-4 years of Inside Sales experience preferred.
Industry knowledge in woodworking/building materials is a plus but not required.
Strong communication skills with the ability to handle high-volume customer interaction.
Proven ability to manage relationships and provide solutions in a fast-paced environment.
Team-oriented, dependable, and customer-focused.

Nice To Haves

Industry knowledge in woodworking/building materials is a plus but not required.

Responsibilities

Conduct sales calls and communicate with customers
Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and
Build and maintain relationships with new and repeat
Conduct sales transactions for walk-in customers
Act as the point person for various branch initiatives and processes
Participate in properly merchandising the store by working with Sales Leadership
Educate customers on how products can benefit them financially and
Develop the company’s store business by providing excellent customer service and product promotion.
Follow-up calls with customers regarding order status, as
Listen and understand customer needs and offer solutions and
Communicate to customers about products' different features and answer questions they may
Cross-sell or up-sell products to customers to increase purchase
Respond courteously and swiftly to customer inquiries and/or
Other duties as assigned