Inside Commercial Sales Representative

Socket Telecom•Columbia, MO

2d•Onsite

About The Position

Socket is hiring an Inside Commercial Sales Representative for its fast-paced, in-office team in Columbia. The role handles inbound calls from potential customers and outbound calls to leads interested in Socket’s fiber offerings. The representative educates business customers about products and services, answers questions, explains installation timelines and promotions, and recommends services suited to customer needs. This high-volume, customer-focused position requires strong communication skills, comfort with technology, and the ability to work toward sales goals. The position is in-office only, with hours of 8 a.m. to 5 p.m., Monday through Friday. Representatives schedule appointments, maintain customer relationships, identify retention opportunities, document interactions and follow-ups in a CRM system, and collaborate with internal teams to support a seamless customer experience.

Requirements

High school diploma or GED.
1–2 years of sales or call center experience.
Experience using CRM systems or customer tracking tools.
Comfort working on the phone for extended periods.
Ability to stay focused and positive in a high-volume environment.
Excellent phone etiquette and verbal communication skills.
Strong teamwork mindset and willingness to help wherever needed.

Nice To Haves

Experience handling multi-line phones and inquiries across phone, chat, and email.
Ability to upsell or recommend additional products based on customer needs.
Comfort managing multiple tasks and systems at once.
Outgoing, confident communication style.
Persuasiveness and strong problem-solving instincts.
Comfort with technology and willingness to learn new tools and systems.
Reliability, attention to detail, and self-motivation.
Motivation to succeed in a fast-paced, goal-oriented environment.

Responsibilities

Take inbound calls from potential customers interested in Socket services.
Make outbound calls to leads interested in Socket’s fiber offerings.
Educate customers about products, services, installation processes, and promotions.
Explain fiber internet in clear, simple terms.
Listen to customer needs and provide tailored recommendations.
Build customer relationships, promote long-term satisfaction, identify retention opportunities, and help reduce customer churn.
Schedule first appointments and guide customers through the sales process.
Use the CRM system to document conversations, track follow-ups, and record accurate information.
Collaborate with internal teams to transfer calls and support a seamless customer experience.
Stay current on product updates, service changes, and pricing adjustments.
Meet or exceed individual sales goals and performance targets.