Inside Client Success Manager

Cox Enterprises•Remote-Michigan Central Timezone-100, MI

2d•$56,300 - $84,500•Remote

About The Position

The Inside Client Success Manager will be responsible for consulting with clients to identify opportunities for growth, retain their business, and mitigate churn within their clients Autotrader, Kelley Bluebook, and KBB Instant Cash Offer portfolios. This role requires a high level of expertise in providing creative revenue-generating marketing and advertising solutions, cross managing additional Cox Automotive products, services, and technologies. You will be Building professional relations and becoming your clients trusted Cox Automotive advisor. This position will assist clients in the Michigan region of the United States. The Ideal candidate will live in the EST or CST time zones.

Requirements

Bachelor’s degree in a related discipline and 4 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years of experience; a Ph.D. and 1 year of experience; or 8 years of experience in a related field
Proven experience in consulting and managing relationships with Automotive dealers.
Strong analytical skills and knowledge of media buying cycles, marketing, and target demographics.
Excellent communication and presentation skills.
Ability to think and act in ways that put customers first and exceed their expectations.
Proficient in Salesforce, Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.

Nice To Haves

3 or more years of automotive dealership experience.
3 or more years of call center or equivalent experience and knowledge.
3 or more years of sales (inside or outside) experience and related applications and tools.
Proven experience developing strategy, setting priorities, and managing multiple tasks simultaneously while remaining focused on many details.
Successful experience in consulting with clients in a virtual environment
Extensive knowledge and experience with digital marketing, various online platforms, and data analyzing skills.
High proficiency and knowledge in various technologies such as CRM’s, Analytical data houses, and competitive marketing platforms.
Knowledge and experience with business software applications including MS Office Suite (Word, PowerPoint, Excel) and virtual demonstration software and communication tools.
Experience in a customer-focused, account management, revenue-driven environment.
Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships.
Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success.

Responsibilities

Aim to exceed sales revenue and retention targets.
Administer sales pipeline and revenue forecasting
Leverage a range of sales enablement tools, systems, and analytics to their fullest potential
Proactively monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives associated with the clients Autotrader, Kelley Bluebook, and Kelley Bluebook Instant Cash Offer investment.
Lead monthly virtual meeting business reviews with active dealers within your book of business.
Analyze clients ROI goals and data for assigned book of business, with a firm understanding of media buying cycles, marketing, and target demographics
Plan, propose, and execute strategies to generate additional business and fulfill service action plans.
Identify cross-sell and upsell opportunities within a portfolio to maximize revenue and minimize cancellations.
Leverage qualitative and quantitative data to provide dealer insights and assist in making educated business decisions.
Advocate for assigned dealers during the implementation and onboarding of solutions.
Respond and route customer issues to the appropriate resources.
Communicate account and sales information to management, the Business Development team, and the Dealer Success team.
Utilize Salesforce daily to manage client interactions, update business opportunities, and update account information.
Ensure billed revenue is collected within the designated time frame.

Benefits

A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)