Inside Claims Adjuster

Trexis Insurance • Franklin, TN

9d • Onsite

About The Position

Join our dynamic claims team as an Inside Claims Adjuster, where precision, empathy, and efficiency drive every decision. We're looking for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service and results.

Requirements

• High School Diploma required.
• Excellent oral and written communication skills.
• Knowledge of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act.
• Decision-making and problem-solving skills.
• General office skills including faxing, copying, and filing.
• Proficient in typing.
• Computer Skills: Microsoft Word, Excel, Windows 95 or above, Microsoft Access, AS 400 system and Internet browsing.

Nice To Haves

• College degree is preferred
• Experience in the insurance or related fields is also preferred.

Responsibilities

• Understanding and use of Claims Best Practices in file handling to meet quality standards expected in our department. This is measured by the results of the monthly unit audits and file reviews conducted by the Supervisor.
• Effectively organize time and effort on files to minimize the days to close PD and Comp/Coll claims, negotiate physical damage claims equitably, and control expenses through proper repair management
• Consistently provide quality customer service by making quality file decisions and conveying those decisions to customers, peers, and managers effectively. Customer service surveys, phone complaint logs, and DOI complaints will be used to provide feedback in this area.
• Negotiate bodily injury claims promptly and effectively. BI cashouts are to be utilized in the appropriate claims through the use of Meds Incurred and Open Meds Releases.
• Develop attitudes, knowledge, and skills in self while exhibiting the appropriate organization and communication skills required.

Benefits

• Opportunity for annual performance bonus
• Health, dental, supplemental cancer, vision insurance
• 401(k) plan
• Paid time off bank to include 3 days PTO after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career
• College tuition discounts at various colleges in Alabama

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED