Inside Auto Senior Consultant II (Hybrid- Nashville, TN)

Allstate•Nashville, TN

13d•Hybrid

About The Position

The Inside Auto Senior Consultant II plays a pivotal role in enhancing claim handling quality and consistency across the department. Along with complex claims determination, this role is also responsible for coaching and providing technical guidance to team members, ensuring adherence to best practices and continuous improvement. The role supports Claims leaders and contributes to strategic initiatives that elevate team performance and customer satisfaction.

Requirements

3 or more years of experience with Liability and/or Casualty claim handling experience preferred.
During Training: IN OFFICE Monday through Friday, 8am-4:45pm
After Training: HYBRID ( IN OFFICE & REMOTE)
Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday
Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday)
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. All required licenses must be obtained within 60 days of hire.
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

Claims Resolution
Coaching
Compliance
Continuous Improvement
Customer Service
Training
Training and Development

Responsibilities

Manages and resolves complex claims by determining minimum coverage limits and claim value, including cases involving single or multiple claimants, while clearly explaining coverage decisions.
Serves as a trainer to adjusters handling low-complexity, high-volume claims, providing guidance on claim handling, customer interactions and technical standards.
Conduct training sessions to observe workflows and deliver actionable feedback.
Deliver supplemental training sessions on key topics such as coverage analysis, negotiation techniques and customer communication.
Review claim files for accuracy, completeness and compliance with internal policies and industry standards.
Provide recommendations on liability assessment, documentation and resolution strategies.
Leverage continuous improvement tools to identify and implement process enhancements.
Participate in departmental initiatives and projects aimed at improving operational effectiveness.
Foster a culture of continuous learning and excellence by collaborating on file quality outcomes and contributing to strategies that enhance performance, training materials, and coaching tools.

Benefits

Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Allstate Foundation donation match and grant opportunities
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.