Inside Auto Claims Adjuster- Nashville, TN (Hybrid)

Allstate•Nashville, TN

4d•Hybrid

About The Position

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution. This position is not available for California, Alaska, Washington, and Hawaii residents. As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. All required licenses must be obtained within 60 days of hire. You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state. Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus. Allstate generally does not sponsor individuals for employment-based visas for this position.

Requirements

A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.

Nice To Haves

2+ years of prior claim handling experience preferred.
Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
Strong attention to detail with solid critical-thinking and decision-making skills.
Comfortable using technology and learning claims-related software and tools.

Responsibilities

Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
Conduct recorded statements with claimants, insureds, and witnesses.
Evaluate auto claims to determine coverage, liability, and damages.
Negotiate and settle claims in alignment with established guidelines and best practices.
Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
Collaborate with internal teams to support efficient and customer-centric claim handling.