Inside Auto Appraiser - Denver, CO

Military Spouse Corporate Career Network•Denver, CO

1d•Onsite

About The Position

Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be predominantly basic and some moderate physical damage coverages as it relates to damage assessment. This includes collision, property damage related to autos, rental and towing and some comprehensive; typically excludes fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position also has responsibility for complete claim handling (i.e. first notice of loss through resolution/settlement and payment process) on claims that meet specific criteria as defined by Auto Product guidelines. This subset of claims makes up approximately 15-20% of the total workload volume. This position will serve as a technical resource for inside auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This job does not lead others. As of the date of this posting, Travelers anticipates that this posting will remain open until September 30, 2026.

Requirements

High School Degree or GED.
One year experience estimating auto damage required or successful completion of the Appraiser trainee program.
Valid Driver’s License.
Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states.
May be required to perform the duties of an Outside Field Appraiser within an assigned outside territory on a temporary basis, as needed. This includes driving to perform physical vehicle inspections.

Nice To Haves

Prior experience with insurance carrier a plus.
Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction.
Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
Strong mathematical and negotiation skills.
Demonstrated ownership attitude and customer centric response to all assigned tasks.
Strong teamwork skills.
Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
Commitment to continuous education.

Responsibilities

Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow- through and meeting commitments to achieve optimal outcome on every file.
Reviews physical damage documents for appropriateness and any loss economic opportunities.
Negotiates with repair facilities on revisions to physical damage documents.
Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.
Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments.
For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles.
Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
Partners with the assigned Claim Professional throughout the life of the claim.
Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).
Effectively manages work assignments and referrals.
Perform other duties as assigned.