Inside Account Representative
About The Position
Interstate Waste Services (IWS) is seeking an Inside Account Representative to manage relationships within an assigned portfolio of small and mid-sized business accounts. The role is responsible for driving customer retention, ensuring satisfaction, and identifying growth opportunities. IWS is a progressive provider of solid waste and recycling services in the New York, New Jersey, and Connecticut markets, with a rail-served landfill in Ohio. They are committed to high-quality services while prioritizing safety and serving a diverse range of industrial, medical, and commercial/residential customers. Founded in 1998, IWS combines the resources of a large company with the values of a family-run business.
Requirements
- Proven experience in account management, customer service, or sales roles, preferably in the waste management or environmental services industry.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers of varying backgrounds and industries.
- Excellent negotiation skills with a track record of successful price negotiations, contract renewals, and upselling opportunities.
- Excellent organizational and time management abilities, with the capacity to manage multiple priorities and deadlines effectively.
- Customer-focused mindset with a commitment to delivering exceptional service and support.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) for managing account information and communication.
- Ability to work independently and as part of a team, with a positive attitude and willingness to collaborate across departments.
Nice To Haves
- Bachelor's Degree preferred but not required. Equivalent work experience and skills will also be considered.
- Understanding of waste management regulations, industry standards, and best practices is a plus.
Responsibilities
- Manage a portfolio of small and mid-sized business accounts, serving as the primary point of contact for all account-related inquiries.
- Proactively identify opportunities for upselling additional services or recommending tailored solutions to meet evolving customer needs and enhance overall account performance.
- Employ strong sales skills to negotiate price increases, contract renewals, service enhancements, and other sales-related activities to drive revenue growth and maximize profitability.
- Utilize effective sales techniques to overcome objections and address customer concerns, ensuring customer satisfaction and retention.
- Foster strong, long-lasting relationships with key clients, serving as a trusted advisor and strategic partner.
- Effectively communicate the company's value proposition to drive customer engagement and loyalty.
- Collaborate with internal departments, including operations and customer service, to ensure seamless service delivery and resolve customer issues in a timely manner.
- Identify opportunities for account expansion and growth by upselling additional services or recommending tailored solutions.
- Monitor account performance metrics to track progress and identify areas for improvement.
- Utilize CRM software and other sales tools to maintain accurate records of customer interactions, sales activities, and account updates.
- Stay informed about industry trends, regulatory changes, and market developments, sharing insights and best practices with customers as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
