Inside Account Representative - CCA

TD SYNNEX • Miramar, FL

13d • Onsite

About The Position

The Inside Account Representative for our CCA (Caribbean Central America) Organization delivers results and provides exceptional customer service to our partners. In this role, you work with specific, identified accounts and are the daily point of contact. You will proactively drive revenues and margins to ensure organizational profitability. This position requires seasoned individuals with the experience to handle complex customer issues. Take your sales career to the next level as an Inside Account Representative! TD SYNNEX is the partner that helps unlock business results for all.

Requirements

• 4-year degree and 1-3 years of experience, or equivalent combination of relevant experience and education.
• Able to execute instructions and to request clarification when needed.
• Possesses strong data entry skills.
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to negotiate skillfully and promote/sell ideas persuasively.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to adjust readily to change and adapt as needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to effectively multi-task.
• Able to maintain confidentiality of sensitive information.
• Able to collaborate and build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to use relevant computer systems and applications at an intermediate level.

Nice To Haves

• Occasional non-standard work hours or overtime as business requires.
• Frequent Travel Desired (10%).
• Represents the company to the customer and the customer to the company in all sales-oriented activities.

Responsibilities

• Manages customer and territory Profit & Loss.
• Demonstrates critical thinking skills to successfully manage the growth and profitability of assigned territory.
• Generates new business through inbound and outbound calling.
• Coordinates with field sales team to answer RFPs, provide proposals to accounts, and QBR presentations.
• Identifies business growth opportunities through research and executes growth plans for the sales territory.
• Responsible for having knowledge of customers within assigned territory and creating relationships at the purchasing, sales, and operational levels.
• Aligns with vendor management to introduce, drive, and execute goals.
• Helps coordinate customer engagement with Finance and Purchasing either directly or through executing actions of these groups.
• Builds and maintains detailed account profiles for each customer and has the ability to identify opportunities to attach additional TD SYNNEX solution offerings where applicable.
• Identifies potential issues and challenges and provides visibility to them in a timely manner to Inside Account Executive/Sr. Inside Account Executive.
• Develops written documentation and procedures for assigned sales accounts and delegates repetitive tasks to internal TD SYNNEX support teams.
• Could travel / attends TD SYNNEX and Industry events depending on necessity.
• Collaborates with sales support to ensure quotes/orders are processed timely and accurately.
• Develops and maintains relationships at all levels with customers.
• Possesses basic understanding of TD SYNNEX strategy and initiatives and can provide value proposition to customer base.
• Uses project management skills to complete customer requests.
• Performs other additional duties as assigned.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level