Inside Account Manager

Egan Company•Champlin, MN

10h•$27 - $32•Onsite

About The Position

Egan Company is seeking candidates for an Inside Account Manager. The position is located in Champlin, MN. The Inside Account Manager is responsible for supporting Customers, Technicians and direct support to Leadership, Dispatch and Account Manager teams.

Requirements

High school diploma or GED required, Bachelors degree preferred.
2+ years of sales or sales-related experience, preferably within mechanical, electrical, or limited energy.

Nice To Haves

Strong desire to learn sales and estimating processes and procedures including equipment and parts ordering.
Ability to present to both internal and external groups.
Ability to learn and promote other areas of the business.
Proficient in the use of standard office computer programs such as Microsoft Office and Google Suite.
Strong organizational skills to deal with competing customer needs.
Demonstrated ability to develop strong relationships.
Ability to work independently with minimum supervision.
Ability to work in Fast Paced, High Task Volume environment.
Strong desire to grow professionally and to learn and retain technical information.

Responsibilities

Direct Support to Service Account Managers and Field in Service
Facilitate proposals to customers for repairs and small projects under the direction of the account managers or field staff.
Manage components of quotes/repairs/service calls to include:
Notify Dispatch and Sales Team of parts arrival.
Purchasing of equipment and material.
Obtain Proper licensing, permitting, insurance, COI, W9 or Bond Requests
Issue, Manage and Coordinate Subcontractor Purchase Orders with Dispatch and Sales
Maintain/verify current pricebook of stock items from our vendors.
Assist with Technician record keeping such as licenses, profiles, training, etc.
Facilitate with warehouse staff on tracking of incoming parts and equipment.
Working with account managers and vendors on equipment or parts returns.
Working with account managers and vendors on parts warranties.
Process permit requests.
Organize, submit and track RPZ/Fire Inspections for Egan Company utilizing appropriate software systems and databases.
Manage stock refrigerant and reclaim tanks, including delivery and pick up of tanks.
Process Equipment Rebates for any and all service related offerings such as boiler, LED lighting and new equipment.
Direct Support for Egan Customer Portal and Copper Integration, including payment processing on a customers behalf.
Maintain exceptional communication and time management skills in a high-paced customer service environment.
Providing a high level of detail to support customer record keeping.
Promote all service offerings: mechanical, plumbing, electrical, building automation, fire, security systems, and monitoring.
Support Account Managers in managing their collectibles.
Support Accounting with backup documentation per customer or contract billing.
Support and administer department focused projects.
Attend required meetings.
All other duties as assigned.

Benefits

Egan supports team members and their families with comprehensive benefits.
From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.
Health and Well-being: in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
Time-Off Programs: to help you recharge youll enjoy a generous PTO program and paid holidays
Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program
Community Involvement: our Beyond the Jobsite program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need
The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles.
View more information online about Egans investment in benefits for you.
Position is eligible for an auto allowance and gas card.