Inside Account Manager

NWN Carousel • Rancho Cordova, CA

14h • Hybrid

About The Position

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Requirements

• 2 years experience in closely related sales support or related end user sales assignments
• Possesses a Sales biased mindset and understands how to positively impact Sales and order completion velocity.
• Skills working with SalesForce system or the equivalent tool sets, with Sales/Pre-sales in forecasting/quoting function.
• Knowledge of vendor partner programs and processes.
• NetSuite, Salesforce, TigerPaw, Sales Logix, Excel, Word, Outlook and PowerPoint experience.
• Knowledge of standard business processes such as the Opportunity to Cash process or ability to quickly learn.
• Excellent communication skills.
• Excellent problem solving/dispute resolution skills

Nice To Haves

• Associate Degree preferred
• Product and recurring bookings experience is preferred or proven knowledge in other similar positions.

Responsibilities

• Receive email and telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various internal departments.
• Work directly with Sales Representatives, Sales Leaders and other sales resources to help with Opportunity management in SalesForce to keep all relevant data and information updated for forecasting requirements that roll up to executive management on a weekly basis.
• Support of a “primary territory”, national or named account assignments or other assigned sales team relationships but may also be asked to support another area anywhere in the US.
• Review weekly the SalesForce reports and other files of active orders to ensure supported territory deals are updated.
• Assist Sales/Pre-sales in supporting the accessing and usage of SalesForce reports.
• Actively work with Sales Representative – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
• Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.
• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
• Frequent interaction with sales, presales, finance and service delivery to assist in high quality customer outcomes related to sales.
• Working understanding of an Order Process, ensuring when quotes are being built that all content is captured and orders are submitted in a timely manner.
• Other responsibilities as assigned.

Benefits

• At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.
• All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.
• NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree