Inside Account Manager

AWC, Inc.•Deer Park, TX

About The Position

We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team. As an Inside Account Manager with AWC, you will work directly with our Technical Account Managers and technology partners and develop a deep understanding of their products. You will have daily contact with our customers and will develop relationships that will grow our business. You will strive to leverage solutions dedicated to enhancing efficiency, safety, and productivity across various industries. The ideal candidate will have a background in industrial instrumentation, valves, and pressure management, with a proven track record of success in account management and sales within the industry. The opportunities to learn and assist with many different and exciting manufacturing traits are endless with new experiences daily.

Requirements

Technical degree or Industrial Distribution degree or 2+ years experience as an account manager in an industrial setting
Minimum of 2 years’ experience in account management, sales, or business development within the industrial controls and automation industry
Excellent communication and interpersonal skills, with the ability to build trust with clients
Results-oriented mindset with a focus on customer satisfactions and relationship-building
Proficiency in CRM software and Microsoft Office Suite
Must be a team player with the ability to work with cross-functional teams to achieve common goals
Willingness to be on call for after-hours & weekend support periodically

Nice To Haves

Base level knowledge of Industrial Control and Measurement products, including but not limited to Valves, Instrumentation, Controls, Steam System Products, Gas Detection, Pneumatics, Sensors, etc.
Bachelor’s degree in Engineering, Business or related field

Responsibilities

Manage and grow relationships with existing clients, serving as their primary point of contact for all inquiries and support needs
Identify and pursue new business opportunities within assigned accounts, as well as prospecting new clients in target industries
Collaborate with external sales team members to develop and execute sales strategies to achieve revenue targets and increase market share
Provide technical expertise and guidance to clients on instrumentation products, including flow, pressure, and temperature measurement devices, as well as valves and pressure management solutions
Coordinate with internal departments, including engineering, procurement, and logistics, to ensure timely delivery and installation of products
Review work processes to ensure that internal and external quality standards are followed and offer suggestions to increase efficiency
Establish and manage customer requirements, process Request for Quotes (RFQ) and Purchase Orders (PO) including quote follow-ups and pro-expedite purchase orders
Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation