Inside Account Manager

Internova Travel Group

1d•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. Portfolio Precision. Process Discipline. Customer Value at Scale. ALTOUR is modernizing how we manage our long tail of customers—shifting from manual, resource-heavy service models to a tech-enabled, high-efficiency inside account model. Inside Account Managers (IAMs) are critical to that evolution, delivering consistent, high-quality service and commercial oversight through process, automation, and team-based delivery. Inside Account Managers operate as part of a collaborative pool—supporting a shared portfolio of strategically important, lower-touch clients. Using structured workflows, systems, and automated triggers, the team monitors account health, surfaces opportunities, and steps in where human intervention adds value. This role suits professionals who thrive in structured, performance-focused environments— whether you're building your career in account management or bringing deep experience and seeking a role that balances commercial impact with operational discipline.

Requirements

1–3 years of experience in account management, client support, or operational delivery roles
Strong communication and organizational skills with a client-service mindset
Comfort using CRM systems, reporting tools, and structured engagement cadences
Process-oriented with the ability to manage multiple accounts and follow detailed workflows
Eager to learn, contribute, and grow in a commercial team environment

Nice To Haves

Experience in corporate travel, SaaS, or B2B services is helpful, but not required

Responsibilities

Work as part of a centralized team to support a shared portfolio of Inside-tier accounts, guided by service workflows and system triggers
Monitor account performance, client engagement, and SLA delivery using dashboards, alerts, and automation tools
Engage clients through structured check-ins, email campaigns, and self-serve tools, escalating to high-touch support as needed
Track renewals, contract compliance, and service performance across the pool of assigned accounts
Identify growth-ready accounts for elevation to higher tiers or human-led expansion planning
Support upsell and cross-sell activity by flagging needs and collaborating with Sales or Strategic Account Managers
Contribute to continuous improvement efforts—enhancing tools, playbooks, and knowledge sharing within the IAM team
Escalate client concerns or service anomalies to team lead for resolution and tracking

Benefits

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
Discounted pet insurance and auto, home, & renters insurance.

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