Inside Account Executive- Madison WI

CCS Medical•Madison, WI

6d•Hybrid

About The Position

CCS is redefining chronic care management with a patient-centric approach to at-home patient care. We are seeking individuals who are attentive listeners, fast thinkers, and problem-solvers with the ability to relate to different people. As an Inside Sales Account Executive, you will be responsible for selling and promoting the company’s diabetes line of products and services to primary care provider (PCP) offices. This role primarily involves telemarketing but also requires periodic in-person office visits to gain new patient referrals. You will be responsible for maintaining an established book of business within your assigned region, fostering strong relationships with existing PCP offices, and sourcing and converting new referring PCP offices to increase patient enrollment. The successful candidate will report directly to the Regional Sales Manager and must be willing to travel within their assigned region for account visits, key manufacturer partner interactions, and regional trade shows.

Requirements

Associates Degree (AA) preferred with 2 + years customer service experience (prefer a minimum of 1 year prior sales or telemarketing call center experience) or equivalent combination of education and experience.
Strong communication and organizational skills are essential to manage the region effectively.
Proven ability to meet and exceed sales targets.
Ability to learn the basics of specialty products and how to sell based on profitability.
A strong understanding of sales principles and techniques, including the ability to close deals and handle objections.
Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.
Ability to handle rejection and stay motivated to achieve sales targets.
Ability to identify customer pain points and offer effective solutions.
Ability to quickly adapt to changing market conditions and customer needs.
Ability to build and maintain strong relationships with customers, understanding their needs, and providing tailored solutions.
Proficient in CRM software and Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.

Nice To Haves

1 year prior sales or telemarketing call center experience

Responsibilities

Solicits, networks, provides customer service support, and sells the services of CCS Medical, with primary call points being Primary Care Physician (PCP) Offices.
Meets and exceeds established goals for sourcing and converting new referring PCP offices to the Company.
Meets and exceeds new patient referral targets, sign-on goals, and sales activity productivity goals.
Manages and facilitates the paperwork process for new and existing patients associated with the diabetes product line, with a high concentration on shipping insulin pumps, pump supplies, and continuous glucose monitors.
Makes daily cold calls and daily maintenance calls to referral sources within the assigned region.
Identifies leads via a variety of internal data sources, networking with developmental peers in diabetes management, manufacturer representatives, and peers within the organization.
Identifies key contacts within an account and provides an action plan for follow-up and account progression.
Provides prospective referral sources with appropriate correspondence and marketing materials regarding CCS Medical’s product and service offerings to convert them to CCS referral sources.
Interacts off-site with offices, key manufacturer partners, and attends trade shows as needed.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
Abides by all regulations, policies, procedures, and standards.
Exercises appropriate cost control measures.
Maintains positive internal and external customer service relationships.
Maintains open lines of communication.
Plans and organizes work effectively and ensures its completion.
Meets all productivity requirements.
Demonstrates team behavior and promotes a team-oriented environment.
Actively participates in Continuous Quality Improvement.
Represents the organization professionally at all times.