Inpatient Technician - Dayshift, Rotating Weekends

Cherokee Indian Hospital Authority•Cherokee, NC

6h•Onsite

About The Position

The Inpatient Technician provides critical support to individuals receiving behavioral health and substance use treatment within the Analenisgi Inpatient Unit. This role ensures a safe, supportive, and recovery-focused environment through daily engagement, observation, and collaboration with the multidisciplinary team. The technician serves as a consistent presence on the unit, helping patients meet treatment goals, while upholding policies that prioritize patient dignity, cultural sensitivity, and clinical safety.

Requirements

High School Diploma or equivalent required.
Demonstrated ability to communicate in verbal and written formats to meet position requirements required.
Ability to learn and use Electronic Medical Records, and other software programs as needed.
Ability to work independently with flexible hours required.

Nice To Haves

Current BLS Certification preferred, (must be obtained within six months of hire).
Current CPI certification preferred (must be obtained within six months of hire).
Experience working with Native Americans preferred.
Previous experience working in a behavioral Health setting preferred.
Certified Peer Support Specialist preferred.
Certified Nursing Assistant preferred.
Associates Degree in Human Services preferred.

Responsibilities

Maintains a consistent presence on the unit to monitor safety, facility conditions, and patient behavior.
Accurately accounts for patient whereabouts per policy and conducts frequent checks.
Supports patients in therapeutic, recreational, and daily activities including mealtimes, visitation, and scheduled groups.
Orients new patients to the unit and models respectful, trauma-informed interactions.
Provides direct support to patients in accordance with individualized care plans and unit protocols.
Assists patients with activities of daily living (ADLs), including personal hygiene, grooming, toileting, dressing, and other basic care needs, while promoting dignity and independence.
Observes patient behavior and reports changes in mental, emotional, or physical condition to nursing staff.
Intervenes when necessary to maintain a safe environment for patients and staff.
Conducts searches for contraband according to policy, documents findings, and follows chain-of-custody procedures.
Responds appropriately to emergencies and communicates urgent situations to management and nursing staff.
Communicates effectively with the care team to support patient treatment goals.
Facilitates or co-facilitates therapeutic groups as assigned.
Maintains telephone and radio communication in a professional and timely manner.
Promotes positive communication between clinical, supervisory, and support staff.
Documents significant events, safety checks, and interactions per policy.
Complies with all medication procedures, including inventory, logging, and reporting discrepancies.
Participates in quality improvement efforts, patient satisfaction initiatives, and Joint Commission compliance.
Protects patient privacy and confidentiality in accordance with HIPAA and CIHA policy.
Transports patients as needed in accordance with agency standards and safe driving practices.
Monitors agency vehicle use and reports maintenance concerns.
Attends required training, meetings, and obtains continuing education hours annually.
Staff may be required to float to other departments to assist with operational or patient care needs, based on organizational priorities and staffing demands.
Maintains professional boundaries and adheres the best standards of practice and ethical behavior that will only reflect positively on themselves and their place of work.
Represents the department at community and organizational functions as needed.
Performs other duties as assigned.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values.
Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.