Inpatient Hospice Manager

Lower Cape Fear LifeCare•Wilmington, NC

12d•Onsite

About The Position

The Manager of Inpatient Hospice manages and coaches the inpatient hospice Clinical Liaison team and will provide clinical support for the inpatient hospice team at NHRMC. The Manager acts as a key resource for physicians, patients, families, and staff regarding hospice services, palliative care, and end-of-life issues, collaborating with hospice physicians to determine appropriate admissions to the in-hospital hospice program. The Manager identifies and addresses barriers in the referral community, ensuring excellent clinical support and patient care for all inpatient providers. By helping to analyze referral and admission trends, the Manager develops improved clinical strategies and participates in strategic planning to enhance the program. The Manager is responsible for ensuring quality outcomes for patients and families and oversees human resource functions including hiring, performance evaluations, and disciplinary matters, making staffing recommendations to leadership. The Manager fosters a positive work environment that promotes employee satisfaction and professional growth, committed to personal development, effective organization, strong teamwork, and upholding the mission and values of Lower Cape Fear LifeCare to optimize the patient and family experience.

Requirements

Graduate of an approved school of nursing, either through an AD, Diploma or BSN program.
Current license to practice professional nursing in the State of North Carolina / South Carolina.
Minimum of five years’ experience in Hospice and/or Palliative Care required.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Verbal and written communication skills with ability to speak and write clearly, and ability to effectively present information to top management, public groups and/or boards of directors.
Collaborative problem-solving skills, planning skills, and management skills, especially those of coordination and evaluation.
Knowledge of licensing, certification, and accreditation standards.
A strong background of nursing skills, knowledge of nursing standards and the Nurse Practice Act.
Ability to analyze trends.
Must be literate in the English language.
Ability to develop positive interactions with patients, families, physicians, staff, peers, and external customers to effectively care for patients and manage the daily operations of the facility.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to work in a group.
Conflict resolution skills.
Knowledge of stress management.
Sitting for deskwork and meetings, writing, some walking and standing, driving an automobile, and climbing stairs.
Must be able to read and understand regulations and standards, formulate policies and procedures, manage daily operations, direct patient care activities, supervise staff, and plan, implement and evaluate programs and interventions.
Requires a high level of mental faculties accompanied by short and long-term memory.
Ability to use sight to assess, plan, implement and evaluate patient care activities, monitor records, etc.
Ability to use hearing to communicate with staff and patients.

Nice To Haves

Potential exposure to blood and blood borne pathogens, body fluids, sharps, and infectious diseases.
May be exposed to dangerous animals and traffic hazards while performing supervisory visits.
May encounter patients and other situations which present a potential threat to personal safety.
May encounter temperature changes and weather extremes.

Responsibilities

Manages and coaches the Inpatient Clinical Liaison team and acts as a clinical support for LCFL inpatient hospice team at NHRMC.
Acts as a resource to physicians, patients/families, and assigned facility staff regarding clinical hospice services, end-of-life issues, and palliative care as well as collaborating with hospice physician for appropriateness of admission to IHH (in-hospital hospice or hospice in place, HIP) program for Coastal Region.
Assists and supports the development of and oversees execution of the strategic sales and marketing plan including tactics designed to meet budgeted admission goals.
Actively identifies barriers in the referral community; takes an active role in solution/ resolutions by providing excellent clinical support and patient care to all inpatient providers who have patients enrolled in IHH.
Analyzes trends and patterns in IHH referrals and admissions to identify needs and to develop improved clinical strategies.
Have a direct influence on census growth, length of stay and referrals from providers in assigned territory based on individual goals and strategies.
Participates in strategic planning and provides recommendations related to the IHH program for the Coastal Region.
Analyzes trends and patterns in referrals and admissions to identify needs and to develop marketing strategy.
Responsible for assuring quality outcomes for patients / families.
Responsible for Human Resource issues of assigned hospice care staff, including interviewing, selection, hiring, performance appraisals, and disciplinary issues.
Makes staffing recommendations to the Senior Medical Director of Inpatient Palliative Care and Hospice.
Fosters an atmosphere conducive to enhanced employee satisfaction and professional growth.
Engaged in personal development to enhance clinical practice and professionalism.
Organizes and performs work effectively and efficiently.
Demonstrates positive interpersonal relations in dealing with all members of the care team and works in conjunction with other leaders at LCFL and NHRMC.
Maintains and promotes optimal patient/family experience.