Inpatient Care Management - Social Services - Job Opportunities

Mercy • Springfield, MO

5d • Onsite

About The Position

The Mercy Hospital Care Management Department provides comprehensive, patient-centered services that support the clinical, psychosocial, and transition-of-care needs of hospitalized patients and their families. Through an interdisciplinary approach that includes nurse case managers and social workers, the department facilitates safe, timely, and effective care transitions across the healthcare continuum. Care Management staff assess patients throughout hospitalization to identify medical, psychosocial, functional, financial, and environmental factors that may affect treatment, recovery, or discharge. In collaboration with patients, families, providers, and community partners, the team develops individualized care transition plans that align with patient goals, treatment preferences, available support systems, and post-acute care needs. Services include discharge planning, care coordination, psychosocial assessment, patient and family education, advocacy, resource referral, and facilitation of post-acute services such as home health, rehabilitation, skilled nursing, hospice, and community-based support. The department also assists with addressing social determinants of health, including financial, insurance, housing, and transportation needs. The goal of the Care Management Department is to promote quality outcomes, patient safety, effective resource utilization, and successful transitions of care while reducing barriers to discharge and preventable readmission.

Requirements

• Current license in Social Work (LMSW, LCSW), or LPN/RN in the State of Missouri.
• Strong verbal and written communication and facilitation skills.
• Strong assessment skills.
• Strong time management skills.
• Strong critical thinking skills.
• Advanced computer skills.
• Competent to care for patient age groups including neonatal/infant, child, adolescent, adult and geriatric adult patients.
• Skills and knowledge of human behavior and clinical aspects of medical Social Work.
• Ability to interact effectively with a variety of people and situations at all levels of the organization.
• Valid Driver's license and current Motor Vehicle Registration.

Nice To Haves

• Bachelor's or Master's in Social Work Preferred

Responsibilities

• Assess patients throughout hospitalization to identify medical, psychosocial, functional, financial, and environmental factors that may affect treatment, recovery, or discharge.
• Develop individualized care transition plans in collaboration with patients, families, providers, and community partners, aligning with patient goals, treatment preferences, available support systems, and post-acute care needs.
• Provide discharge planning.
• Provide care coordination.
• Conduct psychosocial assessments.
• Provide patient and family education.
• Act as an advocate.
• Provide resource referral.
• Facilitate post-acute services such as home health, rehabilitation, skilled nursing, hospice, and community-based support.
• Assist with addressing social determinants of health, including financial, insurance, housing, and transportation needs.
• Promote quality outcomes, patient safety, effective resource utilization, and successful transitions of care.
• Reduce barriers to discharge and preventable readmission.

Benefits

• Tuition Reimbursement up to $2,000 for continuing education.
• Up to $3000 Relocation Assistance for full-time only.
• Health/Dental/Vision available after day one.
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA.
• Paid parental leave for new parents.
• 401k with employer match.
• Paid PTO for volunteering.
• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree