Innovation Technician

High Plains Library District•Greeley, CO

11h•$24 - $33•Onsite

About The Position

Answers patron requests for information and assistance and helps patrons learn and create in a makerspace and woodworking/industrial shop.

Requirements

Associate’s Degree
One year of similar or related experience
Able to read, write, and speak Spanish fluently (preferred)
Knowledge of public library reference service
Knowledge of print and online reference resources
Skill in reference interviewing
Skill in using and troubleshooting a variety of computers and mobile electronic devices
Skill in Windows, MS Office Suite, and Publisher
Skill in using Innovative Interfaces, Inc’s Sierra or another comparable automated library system
Skill in customer services including dealing with difficult patrons and volatile situations
Able to operate various office equipment including copiers
Able to plan and conduct age-appropriate programming
Able to use good judgment
Able to work in teams
Able to work with confidential information
Able to foster a nonjudgmental, supportive environment for a diverse population of users by using patience and effective communication to assure a positive learning experience

Nice To Haves

Able to read, write, and speak Spanish fluently

Responsibilities

Serves as the first point of contact for patrons in assistance with using industrial, maker, and innovation equipment; guiding them in use of machinery, hardware, and software. Helps patron register for training and booking equipment. Provide one-on-one assistance with maker and woodworking equipment upon request.
Serves as a point contact for patrons in assistance with using library technology; identifies opportunities for formal training in the library; advises patrons on availability of classroom and individual technology instruction; conducts safety training and equipment use training for various machines and refers patron on to the Creative Technologist or a Librarian for further assistance.
Under the guidance of a supervisor, develops informative and entertaining programs by using project management and outcomes-based planning and evaluation tools; assists in delivering programs to audiences within the library; builds & maintains relationships with community partners; assists Community Relations and Marketing with recruiting attendees to provide benefit to patrons, to promote use of library resources and represent the library district to the community.
Assists Creative Technologist with the regular maintenance, oversight, and cleaning of the makers space and innovation tools and equipment at LINC. Recommends repairs or replacement equipment as needed.
Assists with providing website content, creating displays, and promoting the industrial space within LINC. Improving and expanding community engagement; Assists Supervisor to ensure the smooth operation of the department.