Innovation Support Engineer

UniFirst•Wilmington, MA

4d•Onsite

About The Position

Join UniFirst Corporation as an Innovation Support Engineer! Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and continuous improvement? UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation Engineering projects. This is a unique opportunity for someone who thrives in a fast-paced, innovative, and hands-on environment. At UniFirst, you’ll have the freedom to explore new ideas, apply your skills to real-world challenges, and contribute to projects that drive our operational excellence. If you’re motivated by problem-solving, continuous learning, and working with advanced technology, this role offers the perfect platform to grow your career.

Requirements

Full-time position

Responsibilities

Collaborating with engineers from multiple disciplines, including mechanical, electrical, software, and systems engineering
Partnering with production management, plant maintenance teams, and IT to ensure reliable system operation, maximum system utilization and minimal downtime
Ensuring that technical and functional requirements are thoroughly defined, complete, and accurately documented
Supporting the design, testing, and implementation of automation solutions that are efficient, scalable, and reliable
Helping to ensure that projects are completed on schedule and within allocated budgets
Maintaining open, proactive, and transparent communication with all stakeholders to keep them informed and aligned
Provide timely and professional technical support via email, phone, chat, and remote tools.
Diagnose and troubleshoot hardware, software, system and integration issues across a range of laundry automation equipment, controls systems and applications.
Guide UniFirst Team Partners through step-by-step solutions, ensuring high levels of satisfaction and engagement through the support process.
Collaborate with Engineering, Production and IT to escalate and resolve complex or recurring issues.
Document issues, resolutions, and customer interactions in the UniFirst Service Management platform.
Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation.
Identify patterns in support requests and provide feedback for product improvements or bug fixes.