Innovation Hub Regional Briefing Coordinator - West Region

Compass Group•McLeansboro, IL

7d•$85,000 - $89,000

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. Job Summary The Innovation Hub Regional Briefing Coordinator is responsible for program and associate development within the Innovation Hub Briefing Coordinator division in the West Region. The responsibilities for this role includes: industry client & stakeholder meetings, scheduling & logistics, onboarding & training, SOP & best practices development. Cross collaboration with peers, management, VM, Stakeholders and Hub Staff to ensure continuity and prosperity of the Briefing Coordinator Program, the Hubs and their customers.

Requirements

Bachelor’s degree
Extensive experience with Microsoft products and current on Microsoft Industry Trends. Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint
Able to quickly learn new tools/software
3-5 years’ experience in Customer Service
2 years planning experience. Experience planning business events – product releases, Trade shows, conferences, etc. If not large in size, must have experience planning several high-level events at once
Extremely professional and client focused. Able to interact with all levels of business clients
Strong interpersonal and hospitality / customer service skills.
Excellent communication skills are a must (both verbal & written).
Must be process oriented, organized and have attention to detail, yet also be flexible.
Self-motivated and able to keep up in a strategic and fast-paced environment.
Independent, yet able to follow guidelines well and show a good sense of judgment. Also able to work well on a team.
Comfortable communicating with a global community; i.e. various cultures and languages.
Organized and task driven. Strong documentation and communication skills.

Responsibilities

Partnering with the Director to ensure all Service Level Agreements and client expectations are met for the Hub Briefing Coordinators Program
Build and nurture long term relationships among Coordinators and clients, fostering a strong team alliance
Responsible for balancing workload of both the BC and Lead BC role
Assist in preparing documentation, metrics, ROB Prep, and other program related projects as assigned by Director
Maintain knowledge of the industry programs assigned to their group and make sure there is cohesion among Briefing Coordinators
Co-management of all high-level projects for the coordinator team
Co-management of the onboarding and training of new coordinators
Creation and management of program related training and SOP’s
Co-management of all Compass led briefings, events, summits, speaker events & internal meetings
Attend client & stake holder meetings, building and maintaining those relationships
Co-management of Hub Non-Standard operational requests
Maintain role specific documentation
Track, calculate, and maintain team documentation, SOP’s and specific metrics
Other duties as assigned