Innovation Banking Relationship Advisor (Fund Banking)

HSBC Global Services Limited•New York, NY

About The Position

As part of HSBC’s Innovation Banking division, the Relationship Advisor, Fund Banking supports our Fund Banking team by partnering with Relationship Managers to deliver day-to-day coverage for venture capital (VC) firms. You’ll be accountable for servicing VC management companies, their underlying fund entities and accounts, and associated cash management needs—helping clients operate smoothly across fund formation, capital calls, investments, and distributions. This is a client-facing role that combines relationship support, onboarding execution, service leadership, and risk discipline to deliver a high-quality client experience and scalable operational outcomes.

Requirements

Relevant experience in Commercial Banking, Cash Management, Private Equity/Venture Capital, fund services, or similar
Experience in relationship management/support, client service, investor services, onboarding/implementation, or similar
Bachelor’s degree (or equivalent experience)
Strong problem-solving and analytical skills, with the ability to influence across multiple stakeholders
Experience supporting VC/PE (Private Equity) fund structures (GP (General Partner) /management company, SPVs (Special Purpose Vehicles), multiple fund entities)
Familiarity with KYC/onboarding workflows and cash management products (payments, online banking, FX)
Track record of process improvement and issue management end-to-end

Responsibilities

Recommend solutions to prospects and clients that support management company operating needs and fund investment strategies
Review client activity and identify opportunities to address liquidity needs and streamline bank processes (e.g., fund reporting and reconciliation, capital calls, investments, distributions)
Help prepare for client meetings, follow-ups, and ongoing relationship plans to support client retention and growth
Lead prospect/client discussions on fund set-ups and structures, cash management services, and digital platforms
Assess fund strategy and positioning liquidity and cash management solutions aligned to investment strategy and operating requirements
Set expectations for onboarding steps, documentation requirements, and timelines
Gather required information to initiate onboarding applications, including product selection and KYC (Know Your Customer) data
Partner with HSBC’s centralised onboarding teams to progress applications and expedite account openings; serving as the client escalation point for onboarding issues
Resolve complex client enquiries related to fund and cash management services (payments, product questions, platform navigation/support)
Coordinate with partner teams for product-specific support (e.g., wires, FX (Foreign Exchange), online banking, capital call lines of credit)
Educate internal partners on VC client characteristics (management companies, fund structures, operating models) to improve service outcomes
Advocate for Innovation Banking Fund Banking needs and ensure partner teams understand required service timeframes and expectations
Identify and engage the right partners across HSBC’s global network to solve client needs, staying actively involved until resolution
Assess current processes and influence change to improve client experience, scalability, and operational efficiency
Support ongoing risk monitoring in line with Global Standards, including AML (Anti Money Laundering) & Sanctions-related matters; act as an escalation point as needed
Partner with Relationship Managers and clients to address operational risk topics (overdrafts, NSF (Non-Sufficient Funds), fraud, etc)
Ensure consistent application of Group Policy and adherence to regulatory, financial, and legal standards to minimize business and reputational risk

Benefits

tailored professional development opportunities
competitive pay and benefits package
robust Wellness Hub
welcoming and inclusive work environment
industry-leading volunteerism policy
generous matching gift program
comprehensive program of immersive Sustainability and Climate Change Initiatives
Employee Resource Groups

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