Innovation and Technical Services Operational Project Manager

Environmental Charter School•Pittsburgh, PA

20d

About The Position

The Environmental Charter School has an immediate need for an Innovation and Technical Services Operational Project Manager. Successful candidates must be progressive-minded and embody a can-do spirit and work ethic with an interest in environmental education and sustainability. The Innovation and Technical Services Operational Project Manager (ITSOPM), will be the technical project manager behind our district's technology operations, turning strategy into well-run, on-time, scalable execution. The ITSOPM will lead the IT Services team and serve as the link between technical engineering and the departments it supports, keeping our operational backbone resilient, automated, and high-performing. Workflows will be read through a systemic lens, treating infrastructure, integrations, and security not as isolated utilities but as one ecosystem that powers our educational mission. Thinking this way, the Manager will grow over time into a natural partner for our innovation work, helping turn new ideas into plans that can actually be executed. If this intersection of technical delivery, people, and possibility excites you, this is your next challenge

Requirements

Bachelor's degree in Project Management, Information Technology, or a related field, or equivalent experience, plus a track record managing IT teams, tech operations, and large-scale technology deployments, ideally in a K-12 setting.
Ability to run an Agile stand-up, map a Kanban board, and build a project timeline that technical teams actually respect.
Talent for cross-functional collaboration, serving as the bridge between technical teams and district stakeholders.
Ability to talk API integrations with a developer and student engagement with a third-grade teacher in the same hour.
Working knowledge of cybersecurity frameworks and data privacy standards.
Names like MS-ISAC, E-Rate, and data privacy compacts read as essential tools to you.
Skill at facilitating collaborative problem-solving on complex, school-wide challenges.
A self-starting, proactive nature that spots opportunities and efficiencies aligned with our strategic priorities.
A commitment to building a sustainable world.
You actively build inclusive, resilient IT infrastructure that guarantees every student equitable access to quality education while responsibly managing our impact on the planet and its people.

Responsibilities

Lead and develop the Technology Services team, including hiring, evaluation, and supervision, and providing clear structure and meaningful professional growth.
Manage the team's daily task queue, helpdesk metrics, and hardware/software deployment schedules.
Build cross-training into the team's routines so support stays high-quality and systems stay redundant.
Oversee and refine the helpdesk (Incident IQ) to ensure timely resolution and consistent communication with staff.
Develop and maintain detailed project plans across the full lifecycle of technology and innovation initiatives- defining scope, objectives, timelines, and resource needs.
Keep documentation transparent and accessible to every stakeholder using modern project management tools.
Lead the "Now, Near-Term, and Mid-Term" system-level projects, such as the multi-year classroom display modernization and network upgrades.
Coordinate and project-manage the implementation and modernization of internal systems- including the Student Information System (SIS), financial systems, identity and access management, and automated rostering- keeping vendors, technical staff, and stakeholders aligned to deliver on time.
Establish and maintain a structured device lifecycle and refresh strategy that replaces fragmented management with one clear approach.
Partner with departmental Points of Contact (POCs) to coordinate software renewals and keep systems integrated across Finance, Enrollment, and Academics.
Identify and mitigate project risks, resolving technical barriers before they stall progress.
Ensure all systems and procedures meet data privacy, cybersecurity, and E-Rate compliance requirements.
Conduct technology workflow assessments across departments to strengthen operational efficiency for non-teaching staff.
Manage security partnerships that strengthen our posture, including MS-ISAC and the Digital Trust Hub, among others.
Build internal compliance frameworks that set clear security guardrails while intentionally preserving the flexibility teachers and systems need to innovate.