Innovation and Experience Manager - CBS - EY Wavespace(tm) - Manager - Multiple Positions - 1716254

EY•San Francisco, CA

24d•Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Innovation & Experience Manager, Core Business Services - EY Wavespace™ (Manager) (Multiple Positions) (1716254), Ernst & Young U.S. LLP, San Francisco, CA. Design large-scale workshop experiences focused on our client’s most challenging business transformation opportunities. EY Wavespace™ experiences are rooted in design thinking and systems thinking methodologies and delivered through manual design thinking approaches and leveraging appropriate collaboration technology tools. Enable organizations to identify and address their most critical issues, ranging from strategic direction and alignment, digital disruption and, organizational responses to the pace of change whether technological, political or societal in nature. Work with global clients to understand and address their largest and most complex performance opportunities. Design and deliver strategic, design thinking-based workshops to help clients increase alignment and collaboration to shape the future with confidence. Design a quality client experiences incorporating fit-for-purpose design thinking approaches and appropriate collaboration technology tools and/or analog design to achieve the experience outcomes. Ensure the strategic design will meet client’s desired outcomes and expectations. Demonstrate in-depth collaborative design thinking capabilities and related activities knowledge.

Requirements

Must have a Bachelor’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field and 5 years of progressive, post-baccalaureate related work experience.
Alternatively, will accept a Master’s degree in Business, Economics, Design, Human Resources Management, Psychology, Cognitive Science, Communications, Organizational Studies or a related field and 4 years of related work experience.
Must have 4 years of experience in providing advisory and/or consulting services in at least 2 of the following: Organizational Change Management, Organizational Design, Design thinking, Operating & delivery modelling and implementation, Customer Experience mapping/journey mapping, Digital design, Digital transformation, Large-scale transformation.
Must have 4 years of experience developing design thinking based strategic workshop experiences to support transformative client engagements in a combination of at least two of the following objectives: Understanding clients’ biggest questions and broadening their exposure to aligned market trends, case studies, examples, and leading practices; Presenting options to clients that will drive significant change in relation to their biggest questions; Creating tactical and practical steps for resolution; Supporting the alignment of groups through collaborative facilitation and design thinking experiences.
Must have 4 years of experience translating complex issues into coherent problem statements and designing processes to enable organizations to resolve complex issues.
Must have 3 years of experience managing the design of innovation workshops/sessions and facilitating the delivery.
Must have 4 years of experience in planning and managing at least two complex and critical projects across multiple locations.
Must have 4 years of experience supervising advisory/consulting professionals.
Requires travel up to 90% to serve client needs.
Employer will accept any suitable combination of education, training, or experience.

Responsibilities

Design large-scale workshop experiences focused on our client’s most challenging business transformation opportunities.
Enable organizations to identify and address their most critical issues, ranging from strategic direction and alignment, digital disruption and, organizational responses to the pace of change whether technological, political or societal in nature.
Work with global clients to understand and address their largest and most complex performance opportunities.
Design and deliver strategic, design thinking-based workshops to help clients increase alignment and collaboration to shape the future with confidence.
Design a quality client experiences incorporating fit-for-purpose design thinking approaches and appropriate collaboration technology tools and/or analog design to achieve the experience outcomes.
Ensure the strategic design will meet client’s desired outcomes and expectations.
Demonstrate in-depth collaborative design thinking capabilities and related activities knowledge.