Innkeeper | RESET Joshua Tree | Twentynine Palms, CA

PM New•Twentynine Palms, CA

3d•Onsite

About The Position

RESET Joshua Tree, nestled just outside Joshua Tree National Park in Twentynine Palms, CA, offers unique access to iconic views with 65 guest rooms, each featuring a private patio and mountain view. We are a culture-driven company recognized as a Top Workplace, passionate about hospitality, teamwork, and innovation. We encourage individuality, celebrate diversity, and are committed to equity and inclusion. As a growing team, we seek authentic individuals who value team engagement and offer opportunities for internal promotion.

Requirements

Previous experience in hospitality, food & beverage, or customer service preferred.
Strong multitasking abilities, exceptional customer service skills, and attention to detail.
Familiarity with point-of-sale systems, reservation systems, and espresso machines is a plus.
Friendly and professional demeanor, ability to work independently and as part of a team, and a genuine desire to exceed guest expectations.
SERVE OTHERS.
LIVE 360.
BUILD A POSITIVE TEAM.
BE WILDLY PASSIONATE.
TAKE OWNERSHIP.
LEARN + INNOVATE.
EMBRACE CHANGE.

Responsibilities

Greet and assist guests upon arrival, handle check-in/check-out processes, and respond to inquiries and special requests.
Manage reservations and room assignments, update guest records, and handle payments accurately.
Provide guests with information on hotel amenities, local attractions, and services.
Maintain a clean and organized front desk/bar, handle emails and phone calls, and support other departments as needed.
Set up dining areas, present menus, take orders, serve food and beverages, and ensure tables are properly cleared and reset.
Provide personalized service, accommodate dietary preferences, and address any service-related issues promptly.
Restock supplies, maintain cleanliness of the dining area and kitchen, and complete inventory checks.
Prepare and serve high-quality coffee, espresso drinks, teas, and specialty beverages according to hotel standards.
Maintain stock of coffee beans, syrups, and supplies, and ensure equipment is cleaned and properly functioning.
Engage guests while preparing drinks and accommodate preferences to enhance their café experience.
Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beer, ports, cognacs and specialty drinks.
Recommend and advise guests on wines and spirits while providing a high quality, efficient beverage service that adds to a superior guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
Ensure proper pouring, mixing, blending, of drinks; Know our menu and product – every recommendation you make reflects your knowledge, experience and your reputation as a bar professional.
Maintain professional appearance adhering to the hotel’s dress code. Always wear appropriate uniform and name tag.
Exhibit a welcoming and professional demeanor.
Greet guests promptly with a smile and assist with inquiries.
Address guest needs promptly, anticipate their preferences, and resolve issues with tact.
Ensure a positive guest experience in all interactions.
Balance responsibilities across the front desk, dining, and café areas, especially during peak hours.
Coordinate with the kitchen, housekeeping, and other departments to ensure seamless operations.
Adhere to all food safety, hygiene, and hotel safety protocols to maintain a clean, safe environment.