Inkjet Field Specialist

Nazdar•Greensboro, NC

3d•Onsite

About The Position

Nazdar is actively seeking an Inkjet Field Specialist for our Technical Services department. The primary function of the Inkjet Field Specialist is to install, train, and repair the graphic and textile ink jet equipment that Nazdar sells and supports. The secondary focus is to provide technical support to the end users of this equipment on the phone and through the computer. This position has these primary duties and responsibilities. To install / repair / and train on the operation of the graphic and textile Inkjet equipment that Nazdar sells and supports. The ability to work with and communicate effectively with Nazdar customers at facilities within the continental USA. To provide technical support on this equipment remotely via phone and computer when not at printing facilities. Works with sales to identify new sales opportunities when equipment is outdated or inefficient. May occasionally work at trade shows to set up, operate, and demonstrate Inkjet printing equipment. Additional responsibilities include: Traveling to printing facilities in a company provided vehicle (up to 75% of the time), but could require commercial air travel outside of your region (up to 25% of the time). Writing detailed service reports that document the work completed, parts used, and equipment recommendations. Provide elevated phone support to Nazdar customers in the use of digital printing equipment, inks, media, software, and finishing processes. Performs job according to pre-established safety, quality, and efficiency standard operating procedures. Reports all information to manager as needed such as weekly activity summaries, notification of issues identified in the field, direct report issues, and vendor support issues. Assists with other duties as directed by manager.

Requirements

A high school diploma or GED.
A current valid driver’s license subject to an annual Department of Motor Vehicles check.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, product literature, regulatory documents, equipment schematics and service manuals.
Ability to solve practical and complex problems in a limited time frame.
Minimum of 10 years’ experience working in all aspects of Inkjet printing to include wide/super wide, solvent, UV, and aqueous inks, graphic and textile applications, prepress color control, software file output and color profiling.
Hands-on experience with wide format Inkjet printers such as Roland, Mimaki, Mutoh, EFI, or similar equipment.
Overall knowledge of all aspects of art generation, Inkjet printing, and finishing.
Effective use of the Microsoft Office Suite programs Outlook, Excel, and Word.
Effective use of the Adobe Suite programs Photoshop, Illustrator, and InDesign.
Operational knowledge of one or more of these RIP software programs: Versaworks, Wasatch, Caldera, EFI Fiery, and Onyx.
Networking, Internet capabilities, Web access and electronic file transferring.
High mechanical aptitude and confidence in the use of tools.
Ability to collaborate and work well with others to solve problems.
A good understanding of electricity and the different requirements printing equipment will have in various environments.
Ability to talk and hear.
Vision requirements include close vision, distance vision, and peripheral vision.
Ability to lift up to 75 pounds occasionally.

Nice To Haves

An associate or bachelor’s degree in computer graphics or graphics arts study.
Ink jet equipment certifications.
RIP software and Color management certifications.
Knowledge of media/ink profiling and how the media affects color output.

Responsibilities

Install, repair, and train on the operation of graphic and textile Inkjet equipment.
Communicate effectively with Nazdar customers at facilities within the continental USA.
Provide technical support on equipment remotely via phone and computer.
Identify new sales opportunities when equipment is outdated or inefficient.
Occasionally work at trade shows to set up, operate, and demonstrate Inkjet printing equipment.
Travel to printing facilities (up to 75% in a company vehicle, up to 25% via commercial air travel).
Write detailed service reports documenting work completed, parts used, and equipment recommendations.
Provide elevated phone support to customers regarding digital printing equipment, inks, media, software, and finishing processes.
Perform job according to pre-established safety, quality, and efficiency standard operating procedures.
Report information to manager, including weekly activity summaries, identified issues, and vendor support issues.
Assist with other duties as directed by manager.