Injury Claims Examiner

GEICO•Tampa, FL

5d•$72,000 - $96,000•Hybrid

About The Position

GEICO is seeking highly motivated Injury Claims Examiners with prior casualty and bodily injury experience in private passenger automotive liability claims to join their Injury Claims Team. This role offers an opportunity to work with experienced professionals managing attorney-represented automobile liability claims. The Injury Claims Examiner will provide exemplary service and technical expertise to resolve various injury claims, including complex investigations, coverage determinations, liability assessments, and bodily injury claim resolutions through settlement and litigation. The position plays a pivotal role in delivering operational excellence by resolving claims with the highest level of customer service. The ideal candidate is willing to learn, open to feedback, and adapts well to change.

Requirements

Minimum three (3) years of highly successful Bodily Injury claims handling experience.
Prior private passenger automotive liability claims experience.
Must have an active Adjuster license at time of hire.
Outstanding customer service and professional communication skills, both oral and written.
Understanding and ability to execute and comply with Department of Insurance Guidelines and Requirements as established in the Insurance Code.
Exceptional negotiating skills.
Proficient computer skills with ability to function in all Microsoft Office Programs.
Highly organized.
Ability to multi-task and prioritize successfully in a fast-paced, high-volume environment.
Demonstrated ability to exercise good judgment.

Nice To Haves

Litigation handling experience preferred, but not required.

Responsibilities

Provide customer service to policyholders and potential policyholders, communicating and guiding them through the claims process.
Assure coverage for each loss and all policy provisions before processing payments.
Investigate all aspects of the claim to determine liability percentage and legal responsibility.
Identify and evaluate claims indicators of fraud and escalate as appropriate.
Utilize all claims tools provided to properly evaluate liability and extent of damages.
Evaluate damages in accordance with investigative findings and establish value to pay only what is owed.
Negotiate claims settlements for evaluated damages with insureds, claimants, and/or attorneys.
Authorize negotiated payment for established damages within designated authority.
Submit requests for authority on evaluations that exceed personal, assigned authority.
Ensure all compliance requirements are met in a timely and professional manner and in accordance with guidelines.
Adjust reserves adequately on all new and existing claims.
Participate as an active member of claims forums as required.
Communicate findings to the claims management team as required or as may be needed depending on high exposure or unusual loss findings.
Perform other duties as may be assigned.