Injury Adjuster

USAA•San Antonio, VA

7d•Hybrid

About The Position

USAA's mission is to empower its members to achieve financial security through highly competitive products, exceptional service, and trusted advice, aiming to be the #1 choice for the military community and their families. This role offers a fulfilling career where core values of honesty, integrity, loyalty, and service define interactions. USAA supports active-duty military spouses with potential remote or hybrid flexibility. As a dedicated Injury Adjuster, you will work within defined guidelines to adjust non-attorney involved soft tissue bodily injury claims. This includes confirming coverage, determining liability, investigating, evaluating, negotiating, and settling claims in compliance with state laws and regulations. The role requires delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and compassion. This is a hybrid role requiring 3 days per week in the office, based in San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL. Relocation assistance is not available.

Requirements

High School Diploma or General Equivalency Diploma.
1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims.
Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations.
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

Nice To Haves

2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability.
1 year auto physical damage or total loss experience.
Ongoing Professional Development with a focus on Insurance.
Bachelors’ Degree or higher.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims.
Identifies, confirms, and makes coverage decisions on soft tissue claims.
Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.
Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
Provides advice and sets expectations into next steps to members.
Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
Supports workload surges and/or Catastrophe Operations as needed.