Injections Coordinator

iCare Health Solutions•Hollywood, FL

11d•$16 - $17

About The Position

Manages the scheduling and logistics of injection procedures, including coordinating with patients, providers, and facilities. Key responsibilities include scheduling appointments, verifying insurance, obtaining authorizations, and providing pre- and post-procedure instructions to patients.

Requirements

One year of experience or equivalent training in a similar role within a medical or Ophthalmology setting
Knowledge of medical and ophthalmology terminology
Ability to manage multiple tasks and priorities effectively
Strong ability to handle and resolve patient complaints professionally and empathetically
Organizational skills with demonstrated ability to manage urgent or stressful situations calmly and effectively
Ability to communicate professionally and effectively in writing and verbally, with accurate spelling and grammar
Bilingual in English and Spanish preferred
Proficiency with use of computers and EMR systems is required
Interpersonal skills to establish effective relationships with patients and fellow staff
Ability to handle sensitive and confidential information and to follow administrative, ethical, and legal requirements for safeguarding patient privacy
Must have reliable transportation, as may be required to travel to other locations as needed
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Nice To Haves

Bilingual in English and Spanish

Responsibilities

Generate reports for dates of service (DOS) worked on
Run daily reports for add-on patients and ensure proper documentation
Prepare injections for technicians for scheduled dates of service, along with the expected list of patients
Verify patient insurance coverage and eligibility
Request prior authorizations from insurance companies for prescriptions and office visits; call in or fax prescriptions to the pharmacy accurately and promptly
Follow up with pharmacies to obtain prescription status updates
Request and track office visit referrals and authorizations and key into internal system accurately and timely
Inform patients of any co-pays related to office visits or pharmacy services. Apply to co-pay assistance foundations when injection costs exceed established amount(s)
Submit insurance appeals for denied injection claims and follow up accordingly
Create and maintain individual folders for each patient; file all sent and received documents—including fax confirmations—in each patient’s folder
Scan injection delivery tickets and upload them to the patient's electronic record
Enter delivered injections into the inventory management system and safely dispose of expired injections using approved biohazard (red box) procedures
Report any damaged or spoiled injections to the pharmacy immediately and assist with managing recall injections and tracking affected lot numbers
Answer phone calls and direct inquiries appropriately
Schedule and reschedule patient appointments as needed
Follow established protocols and procedures for injection requests and pick-up
Support technicians with maintaining and updating the inventory template when needed
Complete billing-related tasks as assigned by the Billing Department
Update general patient information, including changes to insurance, in patient charts
Assist the Manager with special projects and administrative tasks as required