WSSII-Initial Adjudicator

State of Utah Office of the Governor • Salt Lake City, UT

1d • Onsite

About The Position

The Unemployment Insurance (UI) Division at the Department of Workforce Services (DWS) is looking for several highly skilled and motivated individuals to fill UI Initial Adjudicator positions throughout the Wasatch Front. This is a fast-paced position where work priorities change throughout the day as new information is received from customers. In office training will be required in the Salt Lake City office for the first year of employment. After a year of employment, a hybrid schedule may be an option. A UI Claims Adjudicator performs the following duties: Rendering legal determinations pertaining to non-monetary eligibility for UI benefits as prescribed by the Utah Employment Security Act. Conducting extensive fact-finding interviews over the phone with claimants, employers and other interested parties. Analyzing information gathered and preparing administrative determinations of eligibility. Serving as a technical expert pertaining to the law. Receiving, researching and responding to incoming questions or complaints. Providing information, explaining policy and procedures, and/or facilitating a resolution. Meeting high quality and timeliness standards each month.

Requirements

• Can interpret and apply policy.
• Has great customer service skills.
• Has the ability to utilize interviewing techniques to find, gather and collect information or data.
• Can communicate information clearly and concisely verbally and in writing.
• Must successfully pass a criminal history check.

Nice To Haves

• Current or previous employment with the Department of Workforce Services.

Responsibilities

• Rendering legal determinations pertaining to non-monetary eligibility for UI benefits as prescribed by the Utah Employment Security Act.
• Conducting extensive fact-finding interviews over the phone with claimants, employers and other interested parties.
• Analyzing information gathered and preparing administrative determinations of eligibility.
• Serving as a technical expert pertaining to the law.
• Receiving, researching and responding to incoming questions or complaints.
• Providing information, explaining policy and procedures, and/or facilitating a resolution.
• Meeting high quality and timeliness standards each month.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed