Infusion Therapy Scheduler - Springfield Cancer Center

Bon Secours Mercy Health•Springfield, OH

8d•Onsite

About The Position

This position is primarily responsible for coordinating infusion scheduling across multiple locations. The ideal candidate will demonstrate strong critical thinking skills and a high level of attention to detail. Prior experience scheduling infusions or medical procedures is desired, along with a minimum of three years of front desk and/or customer service experience in a healthcare setting.

Requirements

Minimum of 3 years’ experience in a front desk, patient-facing, or customer service role in a healthcare setting
Experience scheduling infusions or medical procedures required
Excellent communication, organizational, and problem-solving skills
Ability to multitask in a fast-paced environment while maintaining a high level of accuracy and professionalism

Nice To Haves

Prior experience scheduling infusions or medical procedures

Responsibilities

Coordinate and manage infusion schedules for multiple cancer center locations
Promote high-quality, patient-centered care by serving as a key liaison for patients throughout their care journey
Provide essential support to licensed Case Management staff in delivering patient care coordination
Collaborate with providers, physician office teams, insurance plans, and both internal and external partners to ensure patients receive the appropriate services and support
Perform front desk duties including patient check-in, check-out, appointment management, and general administrative support