Infusion Scheduler

Duly Health and Care • Lisle, IL

4d • $16 - $25 • Onsite

About The Position

The Infusion Scheduler welcomes patients and visitors, supports a positive patient experience, checks patients in, and schedules appointments according to sleep scheduling protocol. The role answers a high volume of calls, verifies patient information, and documents in the Electronic Health Record (EPIC). It also screens patients according to departmental protocol, monitors daily schedules and scheduling reports to fill open appointment slots the same day, and reviews the Daily Appointment Report to prepare charts as appropriate. Other duties and responsibilities may be assigned. The position is based in Lisle, Illinois, with clinic hours Monday through Friday, 8:00 a.m. to 4:30 p.m.

The stated base pay range is $16.30–$24.50 per hour. Actual pay is determined by factors including skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.

Requirements

• High school diploma or GED.
• Three years of patient- or client-facing experience.
• Demonstrates excellence in customer service and satisfaction for internal and external customers.
• Demonstrates personal integrity, honesty, and sincerity, and is trusted to do the right thing.
• Performs core responsibilities efficiently and effectively within organizational policies, procedures, and external governmental agency requirements.

Responsibilities

• Acknowledge and welcome patients and visitors.
• Set the tone for a positive patient experience.
• Check in patients and schedule appointments according to sleep scheduling protocol.
• Answer high volumes of calls to fulfill patient needs over the phone.
• Verify patient information and document it in the Electronic Health Record (EPIC).
• Pre-screen patients based on departmental protocol.
• Monitor schedules daily and ensure open appointment slots are filled on the same day.
• Monitor patient scheduling reports daily.
• Review the Daily Appointment Report and prepare charts as appropriate.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance and medical coverage at 100% after the deductible when using a Duly provider.
• Employer-provided life and disability insurance.
• $5,250 per year in tuition reimbursement.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• 12 weeks of parental leave at 100% pay.
• Financial benefit for adoption and surrogacy for non-physician team members.
• Additional compensation may be available through shift differentials, bonuses, and other incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED