Infusion Scheduler | PRN Status
About The Position
This position assists in the operational support and coordination of the assigned area(s). Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Make a meaningful difference behind the scenes of patient care. Logan Health is seeking an experienced Scheduler to support our Hospital Infusion team. This role serves as an important connection between patients, clinical staff, referring offices, insurance companies, and other departments to help ensure infusion services are scheduled accurately and efficiently. The Infusion Scheduler communicates with patients both in person and by phone and must be comfortable managing detailed scheduling needs, medical documentation, insurance requirements, referrals, and prior authorizations.
Requirements
- Minimum of two years of scheduling experience
- Experience working with medical terminology
- Experience with insurance verification, prior authorizations, and referral processes
- Ability to work within multiple electronic medical record systems
- Ability to manage electronic and faxed documentation
- Strong organizational skills and attention to detail
- Ability to prioritize competing responsibilities and work both independently and as part of a team
- Excellent verbal, written, and interpersonal communication skills
- Ability to handle sensitive and confidential information with professionalism, tact, and discretion
Nice To Haves
- Previous oncology or infusion scheduling experience
- Previous experience using Meditech
- Familiarity with infusion-related terminology, workflows, orders, and treatment scheduling
Responsibilities
- Schedule and coordinate infusion appointments accurately and efficiently
- Communicate with patients both in person and over the phone regarding appointments, scheduling instructions, and next steps
- Coordinate with clinical teams, referring offices, insurance companies, and other departments
- Review referrals, orders, authorizations, and supporting documentation to ensure scheduling requirements are met
- Assist with insurance verification and prior authorization tracking
- Maintain accurate patient and scheduling information within multiple electronic medical record systems
- Process incoming and outgoing faxes and electronic documentation
- Identify missing or incomplete information and follow up with the appropriate individuals or departments
- Protect patient confidentiality and follow HIPAA requirements
- Prioritize multiple scheduling needs while maintaining accuracy, professionalism, and excellent customer service
- Provide backup scheduling and administrative support to the department as needed
Benefits
- Matching 401(k) plan
- Employee Assistance Program
- Hourly differential pay for certain shifts or hours
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
