Infusion Patient Care Coordinator

Soleo Health Inc • Mobile, AL

6h • Onsite

About The Position

Soleo Health is hiring a full-time Infusion Patient Care Coordinator to support its Specialty Infusion Pharmacy in Mobile, Alabama. The role supports clinical and nursing operations by entering clinical information into the clinical management system for billing, coordinating nursing schedules and related tasks, and managing referrals and communications. It requires planning, organizing, and coordinating patient care delivery and maintaining accurate, efficient schedules for patient care teams.

Following AIS visits, the coordinator meets with patients to arrange their next appointment, confirm their understanding of the upcoming visit, and support timely medication dispensing and care coordination. The position also serves as a central contact for referral activity and the nursing department, providing responsive service to patients, prescribers, referral sources, manufacturers/HUBs, and internal teams.

The schedule is 40 hours per week, Monday through Friday, 9:00 a.m. to 5:30 p.m. This is a 100% onsite position; remote and hybrid work are not available.

Requirements

• Prior healthcare scheduling experience.
• Ability to work onsite and interact directly with patients in a clinical setting.
• Strong communication skills.
• Ability to prioritize and multitask.
• Basic computer skills, including Microsoft Excel, Word, and Outlook.
• High school diploma or equivalent.

Nice To Haves

• Home infusion experience.

Responsibilities

• Receive medication referrals and collect insurance information through various methods.
• Enter data and generate daily office communications.
• Contact referral sources, patients, or prescribers’ offices to obtain information needed for benefit verification or prior approvals.
• Make outbound calls to patients or doctors’ offices to communicate care status.
• Collaborate with prescribers to facilitate appeals of payer denials.
• Serve as a single point of contact for referral activity involving internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
• Provide timely, accurate customer service and resolve requests from internal and external customers.
• Ensure patients are appropriately notified about financial responsibility, benefit coverage, and payer authorization for services.
• Serve as the main point of contact for the nursing department and manage multiple tasks calmly under pressure.
• Coordinate and plan nursing department schedules, maintaining accuracy and efficiency.
• Use knowledge of the geographical area to schedule and coordinate nursing visits efficiently.
• Communicate patient needs for external agency support when needed to help ensure timely care.
• Collaborate with internal departments and external partners to maintain effective relationships across departments and company lines.
• Support client satisfaction and account retention.
• Meet patients in person following AIS visits and schedule their next appointment before they leave.
• Confirm patients understand their next visit and ensure accurate scheduling to support timely medication dispensing and care coordination.
• Ask about patients’ appointment experiences and request completion of a brief satisfaction survey.
• Serve as a key touchpoint for improving the in-clinic patient experience and customer satisfaction.

Benefits

• Competitive wages.
• 401(k) with a match.
• Referral bonus.
• Paid time off.
• Great company culture.
• Annual merit-based increases.
• No weekends or holidays.
• Paid parental leave options.
• Affordable medical, dental, and vision insurance plans.
• Company-paid disability and basic life insurance.
• HSA and FSA options, including dependent care.
• Education assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED