Infusion Intake Specialist

Piedmont HealthCare PA • Statesville, NC

just now • Onsite

About The Position

An infusion Coordinator serves as the central liaison between patients, providers, and clinical staff to schedule, authorize, and manage infusion therapies. They ensure all documentation, insurance pre-authorizations, and logistical resources are secured for treatment. This role improves patient flow, manages scheduling, and maintains accurate records in Electronic Health Records (EHR).

Requirements

• High school diploma or equivalent is required
• Previous experience in a healthcare setting, specifically with insurance pre-authorizations, medical terminology, and EHR Systems.
• Familiarity with medication, terminology, and infusion therapies.
• Strong interpersonal skills for interacting with patients, doctors, and insurance representatives.
• Ability to manage multiple tasks, such as scheduling and inventory control, in a fast-paced environment.
• Proficiency in EHR systems, medical terminology, and strong communication skills to interact with patients and providers.
• Previous experience in a medical office, home infusion, or specialty pharmacy.

Nice To Haves

• Some positions may require a medical assistant certification.
• Experience specifically within an infusion setting.
• Experience in a nursing role or as a clinical coordinator.

Responsibilities

• Initiate and obtain pre-authorizations and pre-certifications from insurance companies for infusion treatments.
• Coordinate patient appointment scheduling with nursing staff, providers, and pharmacy, tracking and managing inventory.
• Act as the primary contact for patients regarding appointment guidance and coordinate with clinicians for treatment plans.
• Maintain, document, and verify insurance benefits, patient financial responsibility forms, and treatment plans in EHR.
• Support the infusion administration process, addressing billing issues, and managing incoming referrals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED