Infusion Department Administrator

Dent Neurologic Group LLP•Town of Amherst, NY

About The Position

The Infusion Department Administrator provides leadership and strategic oversight for the operations of Dent’s infusion centers. This role is responsible for ensuring the safe, efficient, and high-quality delivery of infusion services across multiple subspecialties. This role collaborates closely with the CCO, Infusion Operations Manager, physicians, and administrative teams to optimize patient care, staff performance, and departmental growth.

Requirements

Bachelors Degree or 3 years of experience as a business office administrator; infusion or healthcare administration preferred
Management experience required
Excellent critical thinking and problem solving skills to promptly and thoroughly address any patient or employee related issues as they arise
Ability to manage multiple priorities and lead through change
Strong analytical skills with the ability to understand workflow and operational efficiencies within clinic or department
A high level of professionalism when interacting with patients and staff to serve as a role model to all employees
Effective verbal communication and interpersonal skills to build relationships with employees and between clinics and departments
Advanced knowledge of computer programs including EMR, Excel, Microsoft Word, Lotus Notes, and PowerPointMust have a flexible schedule to accommodate the clinic or department when staffing issues arise

Responsibilities

Supports direction and leadership for the infusion department, and operational efficiency and accuracy.
Promote collaboration and communication between clinical, administrative, and support teams
Partner with the CCO and Infusion Manager to support departmental goals, policies, and long-term strategies
Oversee scheduling, staffing management, and patient flow across multiple infusion locations or service lines
Ensure adherence to safety, infection control, and regulatory
Assist with development, implementation, and maintaining of standard operating procedures (SOPs) for infusion services
Monitor and report key performance indicators, including patient satisfaction, throughput, and quality metrics
Identify and implement process improvements to enhance efficiency, reduce costs, and improve patient outcomes
Oversee supply chain processes and coordinate purchasing for infusion medications and materials
Manage the workflow and organization of the Memory Clinic patients
Assists with billing and revenue cycle teams to ensure accurate documentation, coding, and charge capture
Foster a positive, team-oriented culture focused on excellence, accountability, and patient-centered care