Infusion Center Clerk - PD

Salinas Valley Health•Salinas, CA

1d•Onsite

About The Position

This position works under the supervision of the Outpatient Infusion Nurse Manager/Director of Critical Care. The Infusion Center Clerk is directly responsible for all facets of obtaining pertinent information such as patient demographics, financial and insurance data, registration, payment posting, co-pay payment, deductibles and other collections for the OP Infusion Center. Performs routine clerical and data entry functions including scheduling, patient registration, answering telephones, data collection, and word processing. The role involves interviewing patients, obtaining financial information, required pre-certification and/or authorization, and accurately entering data for registration and billing. The clerk informs patients of insurance coverage policies, determines primary and secondary insurance, and collects necessary signatures and payments. They review patient admission information for discrepancies, retrieve and prepare paperwork/reports, and process paperwork for medical records. The clerk also schedules inpatient/outpatient procedures, confirms written orders and authorizations, and maintains the waiting area. They work collaboratively with nursing staff, provide general patient information, and maintain schedules. The role requires adherence to hospital protocols, maintaining a courteous and professional environment, and answering phones promptly. Collaboration with the pharmacy and providing feedback to clinical staff are also part of the duties. The clerk assumes an active role in continuous quality improvement processes and supports a positive inter-departmental work environment. Additional duties include routine environmental services tasks and other assigned duties.

Requirements

High school diploma or GED.
Current BLS/Healthcare Provider status as per American Heart Association standards.
One (1) to two (2) years of recent clerical/scheduling experience in clinic setting is required.
Medical terminology is strongly preferred.

Nice To Haves

Medical terminology is strongly preferred.

Responsibilities

Interview patients to obtain accurate demographic information and register patients.
Obtain patient's financial information, required pre-certification and/or authorization from Primary Care Physicians or companies, and accurately enter data in computer for registration and billing process.
Accurately and consistently inform patient of insurance coverage policy for co-pays, minimum due at the time of service and non-covered charges.
Determine patient's primary and secondary insurance, enters correct insurance mnemonic information to bill insurance companies correctly.
Obtain required signatures and collects copies of insurance cards, has patient sign appropriate waivers, or an authorization for treatment.
Review patient admission information for discrepancies or missing data in order to correct or obtain data for registration and billing.
Contact companies for workers’ compensation and/or exam authorization as required.
Retrieve, initiate and/or prepare paperwork/reports; accurately process paperwork for each registered patient’s medical records.
Consistently and accurately obtain and prepare forms and other documents needed for patient history, tests, exams procedures and/or communications.
Review chart for test, procedures, supplies, medications, etc., and physician’s notes enters all charges for discharged patients upon discharge, collects co-pays, and amounts due at the time of service and accurately enters payments into the computer and prints receipt.
Obtain and accurately complete schedule with complete patient and test/procedure information.
Schedule inpatient/outpatient procedures.
Schedule procedure via telephone or in person in a courteous and professional manner.
Work collaboratively with referring physician office.
Obtain and/or ensures authorization is in place and written order from appropriate physician.
Ensure written order is complete with diagnosis, treatment regimen and physician signature.
For new treatments for chemotherapy consent is obtained and completed.
Schedule appropriately with respect to timeframe, chair availability, and logistics.
Reschedule/adjust schedule as needed in order to provide quality care.
Respond to Sharepoint requests within 15 minutes.
Enter appropriate information into the computer system to register and/or discharge patients.
Pre/Register patient in Meditech.
Welcome and respectfully greet patient upon arrival of appointment using AIDETS.
Obtain/update accurate demographic information and update EMR appropriately.
Scan current personal ID and insurance card(s).
Scan valid written order into EMR.
Perform e-sign and ensures COA and Facesheet transfers to Notes.
Acquire/scan other patient records (Med. Rec., H&P-Cath procedures) into EMR.
Prepare department daily schedule up to 48 hours in advance.
Distribute daily schedule to staff as needed.
Distribute updated schedule to Nursing as needed.
Confirm appointments via telephone up to 48 hours of appointment.
Confirm written orders are accurate, request update as needed and file.
If required, confirm authorization is accurate, request update as needed and file.
Maintain waiting area—refreshments, snacks etc.
Work collaboratively with nursing staff.
Provide patient with general procedure information/instructions, refer to clinical RN staff appropriately.
Maintain CWS/Outlook schedules/Calendars.
Ensure patient procedures are on appropriate schedules.
Schedule meetings/appointments as appropriately assigned.
Schedule other time blocks pertinent to department flow. (Holidays, PM’s)
Consistently show initiative during slow times to conduct general office procedures, filing of charts and forms, computer data entry, and receptionist duties, other duties as assigned.
Accurately follow Hospital protocols and complete instructions in a timely manner.
Initial off each completed task as directed.
Maintain courteous, professional environment to initiate quality care to patient/family and exercise professional and public relations skills.
Route completed forms and/or information according to protocol to companies and/or patients.
Accurately follow OP Infusion/Hospital protocols and complete instructions in a timely manner.
Initial off each completed task as directed.
Answer phone by the second ring.
Take and deliver accurate messages when necessary. Messages must be legible, signed, dated, and delivered as soon as possible.
Collaborate and ensure pharmacy within the infusion center has appropriate orders etc.
If appropriate, provide clinical staff with feedback regarding the patient’s ability to ambulate.
Assume active role in continuous quality improvement processes.
Use appropriate communication and teamwork skills when working with patients and staff.
Support and promote a positive inter-departmental work environment.
Assist and perform routine environmental services tasks.
Perform other duties as assigned.